topic Re: Help! Urgent in Get Support

Help! Urgent

Izzy1992 — Sun, 12 Nov 2023 23:12:33 GMT

I transferred my number last month and everything worker fine. I was gone for two weeks out of the country and just uploaded and it telling me I need to pick a new number. What happened to my phone number I had over a year!!

Re: Help! Urgent

Meow — Sun, 12 Nov 2023 16:56:00 GMT

Did you pay your bill on time (autopay)?

Log into your account and confirm your service is Active.

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Help! Urgent

hairbag1 — Sun, 12 Nov 2023 16:56:46 GMT

@Izzy1992

Re: Help! Urgent

will13am — Sun, 12 Nov 2023 16:57:04 GMT

@Izzy1992 , when you look at status of the mobile connection on your phone, what number is showing? Does this number match the number showing on your online account profile? If there is any problems and you need to get in touch with support, please use this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help! Urgent

BKNS27 — Sun, 12 Nov 2023 17:00:06 GMT

@Izzy1992

Try calling your number from another phone and see if it still works and also check your account and see if your number is still in your account and if your account is active.

It sounds strange if you didn’t apply to change your number. Maybe a phishing/spam?

Re: Help! Urgent

Izzy1992 — Sun, 12 Nov 2023 19:32:10 GMT

It still active it even says send verification code to **34 but it won't send end have to get the verification code by email then after it tells me to get a number to complete activation

Re: Help! Urgent

Izzy1992 — Sun, 12 Nov 2023 19:32:32 GMT

No it paid 2 weeks later

It still active it even says send verification code to **34 but it won't send end have to get the verification code by email then after it tells me to get a number to complete activation

Re: Help! Urgent

Izzy1992 — Sun, 12 Nov 2023 19:32:42 GMT

It still active it even says send verification code to **34 but it won't send end have to get the verification code by email then after it tells me to get a number to complete activation

Re: Help! Urgent

hTideGnow — Sun, 12 Nov 2023 19:57:02 GMT

hi @Izzy1992 did yiu use another sim card on this phone while you out of the country? if you did, maybe the travel sim messed you your phone settings and hence PM sim not connect? Try reset all networks and it could fix that

you can also try to call 1.855-4PUBLIC from another phone and enter your number, it will tell you if your account is active

If still have problem, please submit ticket with CS agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437