topic Re: Account/payment in Get Support

Account/payment

dLeicht — Sun, 12 Nov 2023 19:08:24 GMT

Currently my sons phone is suspended due to a change in payment options. (I got both at the same time and both payments come out of my card. If I did make an account/email for this phone I either can not access the email or forget it and there is no way I can change the payment information. I have been trying for weeks. This is my last try before I go with another service because this is way too frustrating!! I have two phones under my account and I could not register both with the same email. So I only register mine I think. My sons is the one that is suspended at the moment. I need to find I way to change the payment method on his so he can get service. To make clear I am not even sure his is connect with an email or if was is I forget it or can not access.

You need to figure out how to put more them one one on one account. This would make things so much easier!

Re: Account/payment

dust2dust — Sun, 12 Nov 2023 19:18:13 GMT

Click on forgot email and enter the phone number. Then look in any and all email inboxes you can imagine for the email.
You can also make a payment using vouchers from lots of stores or a few online. You can also use the instant top up method in a few stores and one online.

Re: Account/payment

hTideGnow — Sun, 12 Nov 2023 19:20:25 GMT

Hi @dLeicht if you want to pay and get the service first, get a voucher from Shoppers Drug Mart and load the voucher using *611 on the phone

But I think you should also submit a ticket with cs agent and habe them to check further

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account/payment

dLeicht — Sun, 12 Nov 2023 19:25:29 GMT

Thank-You!! Both suggestions are very helpful.

I did not know where to submit a ticket so the link help!

Re: Account/payment

dLeicht — Sun, 12 Nov 2023 19:26:20 GMT

Thanks so much!

Re: Account/payment

dLeicht — Sun, 12 Nov 2023 19:32:53 GMT

Thanks! I did try the first suggestion but it did not come though any emails I currently have so I am thinking it is in an email I no longer have. I will try to make a payment using vouchers however if that is my only chose at the moment. Thanks again!