topic transfer Add-ons between accounts? in Get Support

transfer Add-ons between accounts?

phonemary — Sun, 12 Nov 2023 18:56:34 GMT

Is it possible to transfer an Add on to another public mobile account?

Re: transfer Add-ons between accounts?

hTideGnow — Sun, 12 Nov 2023 19:00:33 GMT

Hi @phonemary sorry, NO

Many asked PM agent and confirm addons not transferable

Re: transfer Add-ons between accounts?

SourDude1234 — Sun, 12 Nov 2023 19:01:27 GMT

Hi @phonemary
This is not a feature, but an understanding agent may or may not do it for you. Send them a private message using the following link.
Monitor the envelope icon on the top right since that is where you will get the notification.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: transfer Add-ons between accounts?

HALIMACS — Sun, 12 Nov 2023 20:07:03 GMT

@phonemary

there are only two circumstances where I imagine Public Mobile would be OK doing this, ‘choose’ from one of the below:

Convince them that the add-on was placed on the incorrect account, and due to your error, you would like leniency and have it apply to the correct account.
If the account holder passed away, they may be prepared to allow the add-on to be transferred to the remaining members account.

Again, there’s no guarantees with the above two circumstances but they might apply a level of understanding to them.