topic Re: Plan did not change in Get Support

Plan did not change

RandomWire — Tue, 04 Jan 2022 20:32:56 GMT

On or about Aug. 31st, I changed (or thought I did) my plan. I noticed a few days later (after my payment went through) that the plan I was sitll on was grandfathered 90 day 4GB plan.

I had changed to 90 day 6BG plan before payment, which included unlimited text and provincial calling.

Perhaps a moderator can help...wasn't going to write but I've already burned thru the 4GB that I "had".

Thanks!

Re: Plan did not change

Mary_M — Sat, 24 Sep 2016 14:19:22 GMT

Good morning @RandomWire

Thank you for reaching out to us !

Sorry to hear about this, you have come across a small hiccup on our plan renewal.

I have already made the necessary changes, and the new plan is now active ! Feel free to view the details on your self-serve account.

Cheers 🙂

Mary

Re: Plan did not change

RandomWire — Sat, 24 Sep 2016 14:59:26 GMT

Thanks so much, Mary, looking good...