topic When switching from another provider to public mobile in Get Support

When switching from another provider to public mobile

Big_ma413 — Sun, 12 Nov 2023 13:28:30 GMT

Wondering what the general process is. Do i just sign up with public mobile and they will automatically keep my old number and switch it from my old provider to them (going from physical to esim) or do i need to discontinue service with my old provider first? Thank you

Re: When switching from another provider to public mobile

kb_mv — Sun, 12 Nov 2023 13:36:47 GMT

@Big_ma413 DO NOT CLOSE YOUR OLD ACCOUNT! Sign up with PM, indicate you want to port your old number over when it comes to selecting a number. Leave your old sim in your phone. Your old provider will send SMS asking you to authorize the port. You have 90 mins to reply yes. This might be helpful:

https://www.publicmobile.ca/en/nb/get-help/articles/transfer-your-number

Re: When switching from another provider to public mobile

joshua5678 — Sun, 12 Nov 2023 13:35:40 GMT

Congratulations .

I just transfered my phone number to public mobile, I had a same issue, I called my old provider and they told me that as soon as I switch to a new provider, It will be stop automatically charging.

Re: When switching from another provider to public mobile

Big_ma413 — Sun, 12 Nov 2023 13:38:20 GMT

Thank you once again

Re: When switching from another provider to public mobile

kb_mv — Sun, 12 Nov 2023 13:38:55 GMT

@Big_ma413 Welcome to PM

Re: When switching from another provider to public mobile

softech — Sun, 12 Nov 2023 13:39:16 GMT

@Big_ma413

You want to first confirm your number is eligible to port into PM first here:

Confirm your number is eligible to port into PM (it is a Koodo site because both Koodo and PM use the same Telus system):
https://secure.koodomobile.com/checktransfereligibilityparrot/checkSingle.do

Then, make sure your old provider account is still active. Login to your old provider account and make note of the account number

Since you are going with eSIM, you can then activate your account by using the PM app (preferred way) or online on PM web site - https://www.publicmobile.ca/plans , pick a plan and click Subscribe. (Please note you can start from the site but you will still need to download the app to complete the activation after the payment step).
After the payment step, you will get to the phone number step. You will request to Transfer your exiting number instead of picking a new number. Please provide your current phone number and the account number of the old provider as the porting info.

Once activation is completed , still have the old provider sim card in your phone. Your old provider will send you a SMS and ask your permission for the porting. You need to reply YES within 90 mins for the porting to complete

Once replied yes, make sure OM eSIM is installed and active and wait for incoming calls to come. Reboot your phone ever 30 mins and test incoming call from another line. If incoming call reaches your PM sim card, then the Porting is completed

Re: When switching from another provider to public mobile

kb_mv — Sun, 12 Nov 2023 13:42:53 GMT

@Big_ma413 Quick follow up, I see the activation process is undergoing maintenance until 10 am EST. You may have to wait until after then to activate.

Re: When switching from another provider to public mobile

joshua5678 — Sun, 12 Nov 2023 13:49:14 GMT

First, Welcome to PM.

You need now your old phone account number, that's few digital numbers, than transfer you old phone number to Public mobile in ten minutes by app.

Call you pre provider, ask for you account number, and some phone provider's App already list account number.

Re: When switching from another provider to public mobile

DennyCrane — Sun, 12 Nov 2023 16:39:33 GMT

Confirmed that once you complete the port to your account will automatically be closed at your previous provider. Do not close it yourself or the port won't work.