topic Re: eSIM onto New Device in Get Support

eSIM onto New Device

Tim-t — Sun, 12 Nov 2023 01:52:02 GMT

I currently have a physical sim, public mobile subscription, in an Android device, have received a new work iPhone12 that has a physical sim from another carrier that I need to keep but I would like to add my public mobile account to that phone as well as an eSIM to have both lines into that new Iphone12. The process is;

1. Add public mobile app to the new iPhone and log in

2. Buy an esim under my existing public mobile subscription and install on iPhone

This will send my number and subscription to that new phone and deactivate the physical sim on my existing android device, correct? Anything else required?

Re: eSIM onto New Device

HALIMACS — Sun, 12 Nov 2023 01:00:35 GMT

@Tim-t

yes, you can get an eSIM attached to the eSIM option of your new iPhone and use it for your Public Mobile service and the physical SIM for your work service.

In fact, I’m sort of in a similar situation, and wondered whether I should do the same… Thanks for poking me to do that!!!

Re: eSIM onto New Device

Tim-t — Sun, 12 Nov 2023 01:59:15 GMT

Thanks - do you know if the process I put above actually works? The help section on this is very unclear

Re: eSIM onto New Device

Tim-t — Sun, 12 Nov 2023 20:50:51 GMT

@CS_Agent I am unable to submit a ticket as 404 errors on multiple devices, is the above process correct?

Re: eSIM onto New Device

hTideGnow — Sun, 12 Nov 2023 21:09:07 GMT

hi @Tim-t to submit ticket with CS agent, instead of tagging the, you need to actually submit by direct message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSIM onto New Device

Tim-t — Sun, 12 Nov 2023 21:43:06 GMT

Thanks I would be delighted to but submit a ticket just goes to a 404 error on multiple devices, is there another way to do it?