topic Re: No data in Get Support

No data

Karlad — Sat, 11 Nov 2023 22:55:12 GMT

i can receive phone calls and messages but no data, get pop up that says data temporarily turned off by operator. i still have lots of data and account is paid Help our power is out here and need my data

Re: No data

computergeek541 — Sat, 11 Nov 2023 23:01:19 GMT

@Karlad wrote:
i can receive phone calls and messages but no data, get pop up that says data temporarily turned off by operator. i still have lots of data and account is paid Help our power is out here and need my dat

It's entirely possible that data has been disabled on the network side to give priority to phone call services. I would suggest restarting your devices as that can sometimes get services back up and running a little more quickly.

Re: No data

Karlad — Sat, 11 Nov 2023 23:02:51 GMT

thanks, i have tried that and many other things but still no luck

Re: No data

HALIMACS — Sat, 11 Nov 2023 23:28:19 GMT

@Karlad

Just to be sure, you did log into your self-serve account and tapped the little refresher icons to get an up-to-date version of the data allotment remaining? ( if there's a way you can access that...)

Is there anyone else with public mobile service in your area who also has no data working?

Re: No data

Schr0ding3rscat — Sun, 12 Nov 2023 02:33:55 GMT

With E-sims you really want to make sure all your settings are correct. Connecting to the wrong APN or not having 4G/5G properly enabled will cause issues with connecting. Rebooting your device, and disabling renabling the SIM often will help aswell.

Re: No data

joshua5678 — Sun, 12 Nov 2023 14:14:56 GMT

Check your APN, make sure it's right, if not, just change back to PM.