topic @CS_Agent Porting issue in Get Support

@CS_Agent Porting issue

Mohman — Sat, 11 Nov 2023 21:37:24 GMT

I ported from Freedom mobile but I can receive incoming calls. It goes to my voicemail.

i can make calls and have data but can’t receive calls

Re: @CS_Agent Porting issue

kb_mv — Sat, 11 Nov 2023 21:48:44 GMT

@Mohman Sounds like a port thats stuck. Did you leave your old sim in and reply yes to the SMS asking to authorize the port? I'll send you number to call. Can't post here. Check messages.

Re: @CS_Agent Porting issue

Phil_Adelphus — Sat, 11 Nov 2023 21:51:22 GMT

@Mohman Check your community private message inbox in a few moments, I will send you a phone number for the porting team (we aren't to put the number on these public web pages). Call soon because there is a scheduled activation outage later on and I expect it may affect things.

Added since @kb_mv has sent it to you there's no need for me to as well.