topic Re: Getting a new sim card to activate on an older phone in Get Support

Getting a new sim card to activate on an older phone

scoutisland — Thu, 09 Nov 2023 22:53:14 GMT

My phone died. I ordered a new sim card and put it in an old phone but I still can't call out receive calls or texts. What have I done wrong?

Re: Getting a new sim card to activate on an older phone

Chalupa_Batman — Thu, 09 Nov 2023 22:56:25 GMT

What kind of phone is it?

Re: Getting a new sim card to activate on an older phone

Phil_Adelphus — Thu, 09 Nov 2023 22:58:37 GMT

@scoutisland Was the old sim in original phone dead too? Otherwise you just had to switch the sim card to the other phone. Did you go into your account and change the sim number when you got the new sim?

Re: Getting a new sim card to activate on an older phone

hairbag1 — Thu, 09 Nov 2023 22:58:48 GMT

@scoutisland

no need for new sim. Take sim outta old phone and install in new phone. As long as your old account wasn't deactivated (after 90 days in Suspension)...old sim will still be fine then.

Re: Getting a new sim card to activate on an older phone

scoutisland — Thu, 09 Nov 2023 23:01:31 GMT

Samsung Galaxy A8

Re: Getting a new sim card to activate on an older phone

scoutisland — Thu, 09 Nov 2023 23:02:10 GMT

Didn't work

Re: Getting a new sim card to activate on an older phone

Chalupa_Batman — Thu, 09 Nov 2023 23:08:36 GMT

OK. Have you gone into your profile and changed the SIM card number to your new number? If so, I know this will sound dumb but, did you reboot? If you haven't changed your SIM card number under your profile, you'll need to do that.

Re: Getting a new sim card to activate on an older phone

hairbag1 — Thu, 09 Nov 2023 23:15:34 GMT

@scoutisland

when was your account last Active ? If it's been longer than 90days since last renewal expired...then your PM account has been deactivated. You'll need a new sim to start a new account...even need a different email address. You can use the same credit card though. If less than 90 days, that sim will/should still work in your A8. Put the sim in the A8, boot it up and see if it shows as Public Mobile in the top corner.

Re: Getting a new sim card to activate on an older phone

BKNS27 — Thu, 09 Nov 2023 23:32:46 GMT

@scoutisland

Is this related to your previous post 3 weeks ago?

https://productioncommunity.publicmobile.ca/t5/Get-Support/changing-sim-card-to-another-phone/td-p/1073090

Re: Getting a new sim card to activate on an older phone

scoutisland — Fri, 10 Nov 2023 00:24:41 GMT

Where do I go to get into my profile? I have my account open but can't see where I put the new sim card number

Re: Getting a new sim card to activate on an older phone

computergeek541 — Fri, 10 Nov 2023 00:51:54 GMT

Re: Getting a new sim card to activate on an older phone

Phil_Adelphus — Fri, 10 Nov 2023 01:12:12 GMT

@scoutisland Do you see a > or something similar bottom left of your account page? If you tap on that it should open a slider with the profile option. Then you go to My Phone Number, and tap the pencil next to the sim card number to put in your new one. If that doesn't get you there, what device are you using to access your account?

Re: Getting a new sim card to activate on an older phone

Ontariodude — Sat, 11 Nov 2023 21:20:20 GMT

https://www.publicmobile.ca/en/on/get-help/articles/check-your-phones-compatibility

Check for phone compatibility.