topic When trying ticket in Get Support

When trying ticket

KingAlfredo — Sat, 11 Nov 2023 20:37:09 GMT

Oops something has gone wrong " when trying to submit a ticket. I was told to ask about a credit but I can't submit a ticket

Re: When trying ticket

softech — Sat, 11 Nov 2023 20:39:15 GMT

@KingAlfredo

you can message support here instead

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

And are you trying to update the credit card or make payment? please wait a full hour and try again using Incognito mode.

Re: When trying ticket

kb_mv — Sat, 11 Nov 2023 20:39:33 GMT

@KingAlfredo wrote:
Oops something has gone wrong " when trying to submit a ticket. I was told to ask about a credit but I can't submit a ticket

@KingAlfredo Try sending them a direct message at the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: When trying ticket

HALIMACS — Sat, 11 Nov 2023 21:22:07 GMT

Indeed @KingAlfredo the now infamous SIMon chatbot has been on 'vacation' since the new system several months back.

It seems that Public Mobile has abandoned, or is having a very difficult time repairing, the ticketing process - for reasons which are less than understood. Some (including myself) might hope if it's not going to return, to simply remove any mention or access to it so the many, many customers who try to submit a ticket stop wasting their time doing so with results which are frustrating.

Alas, one must use private messaging now to reach the customer support agents as outlined by @softech & @kb_mv