topic Re: Failed number port in Get Support

Failed number port

Tapooty — Sat, 11 Nov 2023 23:31:44 GMT

I received this message trying to port my number over to new public mobile esim.

no one has called me. Do I keep waiting or is there a number I can call:

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided.

Re: Failed number port

SourDude1234 — Sat, 11 Nov 2023 20:06:47 GMT

Hi @Tapooty

If no one reaches you, then please private message an agent using the following link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Failed number port

softech — Sat, 11 Nov 2023 20:10:00 GMT

@Tapooty

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed