topic Change of plan in Get Support

Change of plan

alexpopescu — Tue, 04 Jan 2022 20:32:54 GMT

I was wondering if it's possible to change my plan 1 week into my 90 day plan? Would any of the administrators be able to do this?

Re: Change of plan

NDesai — Sat, 24 Sep 2016 00:51:39 GMT

Yes, they can do only if you want to change it to the new 6GB 90 days plan.

Otherwise, you will have to wait till your renewal or change now without getting refund.

Re: Change of plan

alexpopescu — Sat, 24 Sep 2016 00:56:25 GMT

I've changed my plan from the $120 (90 day unlimited Province wide talk, global text, and 6gb) plan to the $135 (90 day unlimited Canada wide talk, global text, and 6gb) and I still have to wait another 81 days.

Shouldn't I be able to change earlier?

Re: Change of plan

NDesai — Sat, 24 Sep 2016 01:18:12 GMT

Thats the new plan you want to change so, it will be possible by Public Mobile staff member. They will be online tomorrow morning. If asked, be sure to provide needed info through private message.

@Shazia_K @Mary_M

Re: Change of plan

alexpopescu — Sat, 24 Sep 2016 01:30:09 GMT

Thanks all

Re: Change of plan

Mary_M — Sat, 24 Sep 2016 13:58:00 GMT

Hello @alexpopescu

I have received your private message !

As soon as the changes are made, I will be sending you a confirmation.

Cheers,

Mary

Re: Change of plan

alexpopescu — Mon, 26 Sep 2016 19:54:05 GMT

Hello @Mary_M,

Can you please confirm you have received my pm?

Thank you
Alex

Re: Change of plan

Shazia_K — Mon, 26 Sep 2016 19:59:18 GMT

@alexpopescu,

Mary is not in the office today, can you check if she has replied to your previous message?

If not, please send me your Public Mobile phone number and a brief message, I will be glad to look into this for you.

Thanks,

Shazia

Re: Change of plan

alexpopescu — Mon, 26 Sep 2016 20:08:46 GMT

Hi @Shazia_K, thanks for the help. I have sent you a Pm with the info and the request.