topic Re: Niagara Falls network issues in Get Support

Niagara Falls network issues

ninjastar — Sat, 11 Nov 2023 15:59:53 GMT

My wife is in Niagara falls Ontario and cannot be reached. If I call it says I don't have a roaming plan. She cannot call out. I spoke to her through WhatsApp and told her to turn off auto network connect and to pick Public Mobile. It doesn't appear on her list. Only Telus, Bell, Rogers and a US network. Nothing works. Suggestions? I also noticed that Public Mobile is not on my list where I live. But auto connect works fine.

Re: Niagara Falls network issues

DennyCrane — Sat, 11 Nov 2023 16:06:35 GMT

Check her account, that message usually comes up when the account is suspended.

Re: Niagara Falls network issues

hairbag1 — Sat, 11 Nov 2023 16:45:54 GMT

@ninjastar

She could dial 611 and reactivate her account by paying using the registered credit card...but she'll need to know her PM pin number.

Alternative...she could stop at nearby 7-11 or similar store and get payment vouchers ...then she can dial 611 to enter the vouchers and reactivate her account. Then she can deal with Autopay failure when she gets home.

Re: Niagara Falls network issues

ninjastar — Sat, 11 Nov 2023 17:32:59 GMT

Sure enough, her sub expired right after she left the house, lol. Payment made and she's up and running again. Thanks everyone!