topic Re: Another Activation Unsuccessful in Get Support

Another Activation Unsuccessful

jessegr — Sat, 11 Nov 2023 17:25:02 GMT

Hello, my esim activation has failed. I deleted all esims and tried to re-add from the QR code. It immediately fails and says to contact my provider. The number port was successful as my old service no longer functions. I am now without service. I have messaged support with no answer.

Re: Another Activation Unsuccessful

hairbag1 — Sat, 11 Nov 2023 17:28:28 GMT

@jessegr

once you delete the qr code..that esim is dead...you need a new one.Use this link to message the Customer Support.

oppss..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Another Activation Unsuccessful

jessegr — Sat, 11 Nov 2023 17:27:35 GMT

What link?

Re: Another Activation Unsuccessful

jessegr — Sat, 11 Nov 2023 17:41:33 GMT

Generally how fast do they respond?

Re: Another Activation Unsuccessful

gpixel — Sat, 11 Nov 2023 17:57:43 GMT

@jessegr

it depends, check your inbox every few hours to see if there is a response
CSA are available from
- Monday to Friday: 9AM- 10PM EST
- Saturday and Sunday: 9AM- 10PM EST

Re: Another Activation Unsuccessful

hairbag1 — Sat, 11 Nov 2023 18:19:21 GMT

@jessegr

the little envelop icon on top right side of page will be highlighted when they respond to you.