topic Re: Activation Issue in Get Support

Activation Issue

YaoYao — Sat, 11 Nov 2023 17:15:36 GMT

Hello, I just try to subscribe one plan, it says payment went through, but there is an error during my account set up, I submit a ticket minutes ago, can I ask what to expect next? It did not give me ticket#, so how I am going to receive all updates, what would be the turnaround time? Thanks!

Re: Activation Issue

TheSterlinger — Sat, 11 Nov 2023 17:16:54 GMT

Not sure what the problem is. You can try speaking to a Public Mobile CS agent about your problem.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation Issue

hairbag1 — Sat, 11 Nov 2023 17:17:52 GMT

@YaoYao

watch the little envelop icon on top right side of the page will be highlighted when they do respond. Usually within an hour has been my experience.

Re: Activation Issue

YaoYao — Sat, 11 Nov 2023 17:21:25 GMT

They did already, I am communicating with them. Thanks!!

Re: Activation Issue

YaoYao — Sat, 11 Nov 2023 17:23:14 GMT

Good to know. One agent already responded to my ticket, this is quick. Thanks!