topic Re: Account Problems in Get Support

Account Problems

kboland — Sat, 11 Nov 2023 16:55:04 GMT

I have been overcharged and I would like to get this fixed.

Re: Account Problems

SourDude1234 — Sat, 11 Nov 2023 16:58:34 GMT

Hi @kboland
Please message an agent using this link and they can investigate into the overcharges.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account Problems

Dunkman — Sat, 11 Nov 2023 16:59:01 GMT

@kboland

How were you overcharged? More details would be helpful.

Check your payment history page. Do you see the extra funds in your available balance? If so, you can leave the funds for next payment cycle. Refunds can take several weeks to process, so easier to leave for next payment.