topic Re: ticket in Get Support

ticket

MKC39 — Sat, 11 Nov 2023 11:51:52 GMT

I submitted a ticket #342895-429 yesterday, but no response yet. I am unsure if my private message board is working. I am new at this.

MKC39

Re: ticket

mojorising — Sat, 11 Nov 2023 11:59:45 GMT

I'm not sure if that's ticket number that is generated from from a chatbot.

to message a CS Agent, click on the link below. What is the issue you're having? maybe we can help on here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep checking your Community inbox envelope icon on top right after the ticket is submitted. CS Agent will reply to you there.

Re: ticket

kb_mv — Sat, 11 Nov 2023 12:07:00 GMT

@MKC39 PM customer service works from 9am til 10pm est. This might explain some of the wait.

Re: ticket

Phil_Adelphus — Sat, 11 Nov 2023 12:17:58 GMT

@MKC39 The one time I had to use customer service it was by private message and I didn't get a ticket number, so I'm guessing that yours was issued by the chatbot as mojorising suggested. If you decide to go the private message route (same operating hours though I believe) and don't see an envelope icon top right, then click on your avatar and select "Messages". The envelope icon doesn't show on all devices as I discovered when I was new here and wondered what people were talking about!

Re: ticket

whodabest — Sat, 11 Nov 2023 13:34:58 GMT

Hi there, I'm also a new customer. Sent a couple of messages to CS Agent, but no response... why would they advertise 24/7 support? Is there any other way to get issue resolved?

Re: ticket

softech — Sat, 11 Nov 2023 13:39:48 GMT

@whodabest

message support again, you will receive a reply within 2 hours during the day. Of course, make sure you check the Community inbox, supports reply there

Re: ticket

MKC39 — Sat, 11 Nov 2023 15:45:35 GMT

Thanks