topic Re: I released a number and I need to get it back in Get Support

I released a number and I need to get it back

sarilakkis — Fri, 10 Nov 2023 18:13:12 GMT

Hello,

I did release a number yesterday and I need to get it back if its still available , how can I do that as quick as possible.

Re: I released a number and I need to get it back

hTideGnow — Fri, 10 Nov 2023 18:17:03 GMT

HI @sarilakkis

possible if you released it only yesterday (and if you got that number new from PM or Koodo or telus)

Please submit a ticket with CS agent and ask them to help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I released a number and I need to get it back

sarilakkis — Fri, 10 Nov 2023 18:18:25 GMT

I did send them how fast can they reply ?

Re: I released a number and I need to get it back

hTideGnow — Fri, 10 Nov 2023 18:19:51 GMT

HI @sarilakkis

they usually reply within an hour or two. Just keep checking the Community inbox and reply them. They will first ask you some verification questions. Within 2 or 3 message exchanges and should be sorted by end of day today

Re: I released a number and I need to get it back

BKNS27 — Fri, 10 Nov 2023 22:48:15 GMT

@sarilakkis

If you released your number, it will be returned to the carrier you originally got the number from. If it is not Telus, Koodo or PM then it is gone.

You can check the carrier that owns your number:

https://freecarrierlookup.com/

If it is Telus, Koodo or PM then there is a slim chance you can get it back.