topic Re: 7B1 Your phone is not activated on the network in Get Support

7B1 Your phone is not activated on the network

ADiaz1 — Wed, 28 Jun 2023 21:56:29 GMT

I encounter the error message "7B1 Your phone is not activated on the network" when attempting to make a call.

Despite this issue, I am still able to send and receive text messages and receive incoming phone calls. However, incoming calls display as "Private number" even when they are not.

I've tried:

Restarting my phone.
Resetting my network connections.
Toggling airplane mode on and off.
Removed and re-inserted the SIM card into the device.
Tried Sim in another phone
Got Confirmation text from old carrier, and old carrier Sim (Rogers) no longer works

Re: 7B1 Your phone is not activated on the network

Handy1 — Wed, 28 Jun 2023 21:13:26 GMT

@ADiaz1 You definitely tried all the right things .but you may need support to reset your account on there end

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 7B1 Your phone is not activated on the network

ADiaz1 — Wed, 28 Jun 2023 21:14:52 GMT

Thanks I just messaged them, just waiting on their response

Re: 7B1 Your phone is not activated on the network

Handy1 — Wed, 28 Jun 2023 21:19:23 GMT

@ADiaz1 Actually you didn’t mention if you’re able to make calls ? If you can is your ported in number from rogers showing up ? If not ask support for an update on your port at the same time . But I think is just needs the SIM card re provisioned

LOL you did sorry that’s when you get error

Re: 7B1 Your phone is not activated on the network

ADiaz1 — Wed, 28 Jun 2023 21:25:25 GMT

My apologies I can make calls but I get an automated voice response that says 7B1 Your phone is not activated on the network. Also do you mean Rogers or PM support as my rogers Sim no longer works and I can receive calls with my PM one with my Rogers # so I assume the port went through.

Re: 7B1 Your phone is not activated on the network

Handy1 — Wed, 28 Jun 2023 21:27:37 GMT

@ADiaz1 Yes that’s good fact your rogers doesn’t work is an indication port when thru as you say . I’m sure PM support that you messaged just needs to re provision your SIM ( reset account ) what ever ya wanna call it . But your almost there

Re: 7B1 Your phone is not activated on the network

softech — Wed, 28 Jun 2023 22:00:35 GMT

@ADiaz1

with the 7B1 error, do you have another phone to test the sim card? This cam force a sim re-provision and could resolve the issue

If not, then you will have to open ticket with support by direct message for them to reprovision in the system

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: 7B1 Your phone is not activated on the network

ADiaz1 — Wed, 28 Jun 2023 22:10:58 GMT

I've tried using another phone to test the sim card but it didn't work. But a CS Agent is currently trying to help me.

Re: 7B1 Your phone is not activated on the network

Jalilah-Ab — Fri, 10 Nov 2023 22:26:50 GMT

I cannot even contact support, cannot submit a ticket it gives an error- so now I can’t make calls from my phone which I pay for 👏🏼 I guess I am dumping this service if CRTC can’t fix the issue