topic Re: Problem when submitting a ticket about not getting 5G in Get Support

Problem when submitting a ticket about not getting 5G

Maryjackson — Fri, 10 Nov 2023 22:11:50 GMT

For 3 days I been trying to submit a ticket. When I do I get this error -

OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.

This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)

I have the most updated PM app.

I have a 5G plan and have a samsung s20fe 5G phone. But the top shows I am on the LTE+ network. This never changes even if downtown. My speed is between 25 to 50mb. Not up to 250 as my plan says. Is my phone supposed to show 5G or LTE+? Is 25 to 50mb normal for PM 5G? And is support for down the last 3 days for submitting a ticket?

I did a network reset and changes.

Re: Problem when submitting a ticket about not getting 5G

kb_mv — Fri, 10 Nov 2023 22:19:57 GMT

@Maryjackson Try sending a direct message at the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Problem when submitting a ticket about not getting 5G

Meow — Fri, 10 Nov 2023 22:25:11 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

If ticket does not work for you, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) Here

Re: Problem when submitting a ticket about not getting 5G

will13am — Sat, 11 Nov 2023 04:43:29 GMT

@Maryjackson , I answered your in your other post about not being able to get 5G connectivity on the S20 FE 5G phone. You will have to live with 4G/LTE connectivity unfortunately.