topic Re: eSIM transfer in Get Support

eSIM transfer

Robbie25 — Fri, 10 Nov 2023 21:48:17 GMT

My daughters phone died and I can’t get the esim number to put on her new phone is there a way to do this?

mojorising — Fri, 10 Nov 2023 21:47:04 GMT

You have to get a new esim for her phone. This is one of the drawbacks of esims vs a physical sim.

Robbie25 — Fri, 10 Nov 2023 21:48:05 GMT

How do I go about doing that ?

Robbie25 — Fri, 10 Nov 2023 21:49:38 GMT

I can’t get into her account because of the verification code

BKNS27 — Fri, 10 Nov 2023 22:15:19 GMT

You need to make a eSIM purchase on the PM app then login her account.

If you have issues login, you can click on Forgot Password or Forgot Email then have the 2FA code sent by email, text or call.

if you are still having issues then you need to contact a CS_Agent by private messaging at: