topic Re: Network unlock code. in Get Support

Network unlock code.

SlySly — Fri, 10 Nov 2023 22:43:21 GMT

How do we get the network unlock code?

Re: Network unlock code.

hTideGnow — Fri, 10 Nov 2023 18:51:04 GMT

@SlySly you can only get it if you got the phone from PM or Telus or Koodo, you can message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But if you got the phone from another carrier, you have to go back and ask that carrier

Re: Network unlock code.

dust2dust — Fri, 10 Nov 2023 19:02:14 GMT

What's the exact message the phone is giving?

If you're getting "SIM network PIN blocked. Enter SIM network PUK." on a Samsung phone then you can call Samsung at 1-800-726-7864 and they will give you a code to unlock it. They'll want the IMEI of the phone in question.

If any of "SIM network unlock PIN", "SIM ME lock code NP", "SIM not Supported", "SIM locked", "Network Unlock Code", "SIM PUK code", "Network Control Key", "Master Unlock Code", "Network PIN" means that the phone is locked to a previous provider. You'll need to contact them to unlock the phone.

If any of "PIN unlock key (PUK)", "Enter PUK Your SIM cannot be accessed", "Locked SIM" then that can be helped by contacting support https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Network unlock code.

SlySly — Fri, 10 Nov 2023 19:08:12 GMT

I allready made sure with Fido that the phone was unlocked before initiating the transfer. It is the network that is locked for not apparent reason.

Re: Network unlock code.

hTideGnow — Fri, 10 Nov 2023 19:09:34 GMT

Hi @SlySly

it should not get locked again.

Call Fido and ask them again, they owe you

or you can try your PM sim card in another phone, maybe what you saw was the error for sim card lock and not device network lock

Re: Network unlock code.

SlySly — Fri, 10 Nov 2023 19:11:06 GMT

Your response makes no sense... I am sorry... My phone is not locked. It is the network that is locked.

Re: Network unlock code.

SlySly — Fri, 10 Nov 2023 19:12:49 GMT

Network Unlock Code

Re: Network unlock code.

dust2dust — Fri, 10 Nov 2023 19:22:20 GMT

That means the phone is locked.

Re: Network unlock code.

hTideGnow — Fri, 10 Nov 2023 19:42:10 GMT

HI @SlySly if you still have the Fido unlock cod, you can enter it again

if not, call them and ask again

Re: Network unlock code.

SlySly — Fri, 10 Nov 2023 22:26:22 GMT

Well here I am after an extensive conversation with Fido. All has been transfered and nothing is locked. They also added that normally the "SIM network unlock PIN" is provided by the carryer that sells you the SIM card. So here we are Public Mobile has sold me a sim card and are not providing the PIN number for the card. I opened a ticking simply asking to provide the network PIN number for the SIM card they sold me. The technical departement is giving me the run around instead if just providing the PIN. Now I am at 8 of 10 allowable tries. Nobody is actually helping. I can now say I will never recommend public mobile but still willing to be a customer. But how can you be a customer if they are network blocking you and not responding to resolve it.

Re: Network unlock code.

computergeek541 — Fri, 10 Nov 2023 22:31:23 GMT

@SlySly wrote:
Well here I am after an extensive conversation with Fido. All has been transfered and nothing is locked. They also added that normally the "SIM network unlock PIN" is provided by the carryer that sells you the SIM card. So here we are Public Mobile has sold me a sim card and are not providing the PIN number for the card. I opened a ticking simply asking to provide the network PIN number for the SIM card they sold me. The technical departement is giving me the run around instead if just providing the PIN. Now I am at 8 of 10 allowable tries. Nobody is actually helping. I can now say I will never recommend public mobile but still willing to be a customer. But how can you be a customer if they are network blocking you and not responding to resolve it.

Fido is giving you fale information. Your phone is absolutely locked to them. Keep calling until you get someone who provides proper infromation. SIM Network Unlock PIN is certainly not provided by the carrier who sold you the SIM card that you are true to use. In fact, it actually means that you can't use this SIM in the phone because it's locked to a different carrier (by a different carrier). Unfortuntaely, nobody at Public Mobile can help you with this. This is 100% a Fido issue (if that's where you were using the phone before).

Re: Network unlock code.

SlySly — Fri, 10 Nov 2023 22:40:13 GMT

The sim card in the phone is Public mobile sim card. I need the SIM card PIN.

Re: Network unlock code.

computergeek541 — Fri, 10 Nov 2023 22:45:54 GMT

@SlySly wrote:
The sim card in the phone is Public mobile sim card. I need the SIM card PIN.

Your SIM card's PIN is 1234, but do NOT try using that because it won't work. Your phone isn't asking for your SIM card's PIN. It's asking for the network unlock code so that you can use the Public Mobile SIM. Your phone is still locked to Fido.

Unfortunatley, you're believing the wrong people. All of the information given to by Fido is incorrect. They should know better. Your phone is locked to Fido. Nobody here or at Public Mobile can give you the SIM Network Unlock PIN for your phone as it is lcoked to Fido. Fido needs to provide that.

Re: Network unlock code.

SlySly — Fri, 10 Nov 2023 22:47:12 GMT

they gave me all of their possible network codes we tryed them all. Now I am at 8 out of 10. So the tech at public mobile have to sort this out but so far the techs here are just responding about anything but giving me the PIN number. They say try your sim card on another phone. I dont have another phone... And i can read. It is asking for SIM network PIN and the current sim car in the phone is the public mobile sim car.

Re: Network unlock code.

computergeek541 — Fri, 10 Nov 2023 22:53:38 GMT

@SlySly wrote:
they gave me all of their possible network codes we tryed them all. Now I am at 8 out of 10. So the tech at public mobile have to sort this out but so far the techs here are just responding about anything but giving me the PIN number. They say try your sim card on another phone. I dont have another phone... And i can read. It is asking for SIM network PIN and the current sim car in the phone is the public mobile sim car.

As I and others have mentioned, please get this from Fido. Nobody here can give you an unlock code for a phone that is locked to Fido. This "PIN" isn't for your Public Mobile SIM card. It's an unlock code so that you can use your phone with a non-Fido/non-Rogers SIM card and you would need this code from Fido even if you inserted any non-Rogers/non-Fido SIM card.

My advice when dealing with Fido would be to not to use any phrases such as "SIM network unlock PIN", "PIN", or "PUK" references. Just say that you need your phone unlocked. They will understand that.

Re: Network unlock code.

SlySly — Fri, 10 Nov 2023 22:50:59 GMT

Listen up people. Any cell phone company that sells you sim cards has two 4 digit PIN numbers and 2 PUK numbers. Public mobile sells you their sim card but then gives you the run around not giving you the codes. For the life of me why are they doing this. Is it because Telus wants them to fail and have clients switching over to Telus... Rediculous.

Re: Network unlock code.

SlySly — Fri, 10 Nov 2023 22:54:09 GMT

What do you not understand. The phones are not lock. However physical SIM cards come with 2 PIN numbers and Public Network is not giving me the 2 PIN codes that comes with the SIM card they sold me. So stop telling me the phone is locked when I now know it is not.

Re: Network unlock code.

computergeek541 — Fri, 10 Nov 2023 23:00:26 GMT

@SlySly wrote:
Listen up people. Any cell phone company that sells you sim cards has two 4 digit PIN numbers and 2 PUK numbers. Public mobile sells you their sim card but then gives you the run around not giving you the codes. For the life of me why are they doing this. Is it because Telus wants them to fail and have clients switching over to Telus... Rediculous.

I'm sorry you feel this way, but you're getting upset with the wrong company. The company that has wronged you is Fido.

Your phone isn't asking for the SIM card's PIN or PUK. I have provided the SIM card's PIN, but as I advised earlier, don't try that because it wont' work. The SIM Network UNlock PIN isn't the same as the SIM card's PIN or PUK. It's a sepearte matter. OInly Fido (and sometime sthe phone manufactuer) can provide you with the SIM Netowrk Unlock PIN (which is commonly referred to as the unlock code).

Re: Network unlock code.

SlySly — Fri, 10 Nov 2023 22:58:41 GMT

I do not know who you are but you are responding very fast here. If you work at Public Mobile you should not be spamming misinformation on customers here. Phone is unlock it's not old enough to be locked in the first place and my accounts are spotless (everything up to date and paid for). So I would appreciate that if you are not able to help that do not post wrong information. It is not helping anyone to do so.

Re: Network unlock code.

computergeek541 — Fri, 10 Nov 2023 23:04:31 GMT

@SlySly wrote:
I do not know who you are but you are responding very fast here. If you work at Public Mobile you should not be spamming misinformation on customers here. Phone is unlock it's not old enough to be locked in the first place and my accounts are spotless (everything up to date and paid for). So I would appreciate that if you are not able to help that do not post wrong information. It is not helping anyone to do so.

I do not work for Public Mobile. However, the information I have provided is factual. Your phone is locked to another carrier (Fido). If you choose not to accept this informatoin, unfotuantely, nobody here will be able to assist. I won't reply further, but you need to understand that it's your phone that is locked and not your SIM card that is locked. That has already been proven by the fact that your device is asking for the "SIM Network Unlock PIN". I wish you luck.