topic Re: Live agents in Get Support

Live agents

marjetasinko — Tue, 04 Jan 2022 20:32:44 GMT

Hello everyone. Wouldn't it be great to have a live person to talk to when having concerns. I wish they would have an online chat where a person actually helps with questions. I would prefer to have a live person with a toll free number. I miss that

what does eveyone think

Re: Live agents

Luddite — Thu, 22 Sep 2016 20:00:05 GMT

Ideas such as this must be posted in Public Lab for consideration by the development team. In this case I think ot has been suggested. Try finding it there so you can add a Bravo.

Welcome aboard.

Re: Live agents

makkahn28 — Thu, 22 Sep 2016 21:09:01 GMT

I think Live Agent should ONLY be a last resort, as Community and email and private message, and if they had real time Web chat but keep Live Talk Agent as Last resort when all else fails

Re: Live agents

srlawren — Fri, 23 Sep 2016 00:59:54 GMT

Hi @marjetasinko, welcome to the Public Mobile community!

As @Luddite mentioned, only ideas in the Public Lab area are considered by PM. In this case, the idea has definitely been suggested before. Please consider clicking the Bravo button on this thread to up-vote it and lend your support to the idea:

http://productioncommunity.publicmobile.ca/t5/Public-Lab/Have-a-live-chat-option-to-talk-to-admins/idi-p/62836.

Cheers!

Re: Live agents

marjetasinko — Fri, 30 Sep 2016 12:30:19 GMT

How do I post to the Public lab. I tried but can not figure it out. Thanks

Re: Live agents

Luddite — Fri, 30 Sep 2016 18:38:12 GMT

@marjetasinko To post in Public Lab click "Public Lab" at the bottom of the list on the left side of the Community page, then New Idea.