topic Re: 3G...instead of 4G in Get Support

3G...instead of 4G

Haralabos81 — Fri, 10 Nov 2023 16:58:57 GMT

Hello.

I should already be on the 4G network but my phone shows the only network available with public mobile is 3G?

Also, I am paying $39 for 20gbs data...I'd like to get the promotion for $34 but not sure how to...

Please advise.

Thank you

Haralabos (Rob)

Re: 3G...instead of 4G

hairbag1 — Fri, 10 Nov 2023 17:05:38 GMT

@Haralabos81

what kinda phone you using ? Can you go in to Settings to make sure you have Voice & Data set to 5G, or LTE and not just 3G.

Re: 3G...instead of 4G

will13am — Fri, 10 Nov 2023 17:08:50 GMT

@Haralabos81 , if you want to do a plan change, go to your online account, subscriptions and add-on tab, select the desired plan to change to and set the change for the next renewal, confirm the change.

Re: 3G...instead of 4G

Kyagi — Fri, 10 Nov 2023 17:40:50 GMT

Maybe try contacting public mobile, or go in your phone settings and see if you have 4g switched on.

Re: 3G...instead of 4G

BKNS27 — Fri, 10 Nov 2023 17:49:34 GMT

@Haralabos81

It depends on the coverage in your area and the settings on your phone.

Here is the coverage map:

https://www.publicmobile.ca/en/on/coverage

By the end of 2025, 3G will be decommissioned in Canada and signal will be 4G/LTE or 5G.

Re: 3G...instead of 4G

Haralabos81 — Fri, 10 Nov 2023 18:48:21 GMT

i have a 5g phone...the network options given on the list are PUBLIC MOBILE 3G, BELL 4G/5G AND ROGERS 4G/5G. obviously pm doesn't have any option for 4g?

I live in Toronto...

Re: 3G...instead of 4G

Haralabos81 — Fri, 10 Nov 2023 18:57:59 GMT

thanks, Will13am, i changed the plan.