topic Re: Cancelling in Get Support

Cancelling

Bdavis_89 — Fri, 10 Nov 2023 16:45:14 GMT

Hello, I’m moving to the UK at the end of this month, is there a way to cancel your plan in advance? I’ve read online that you just remove your payment? That seems weird so wanted to see if anyone can advise.
Thanks

Re: Cancelling

hTideGnow — Fri, 10 Nov 2023 16:47:29 GMT

@Bdavis_89

yes, you will just need to login My Account to remove the Autopay option. Login My Account, Profile, Manage Subscription and disable Subscribed there

Re: Cancelling

SourDude1234 — Fri, 10 Nov 2023 16:47:37 GMT

Hi @Bdavis_89
If you have autopay, disable autopay in your account and just do not pay your bill. It will be automatically cancelled.

Re: Cancelling

softech — Fri, 10 Nov 2023 16:48:34 GMT

@Bdavis_89

since you don't need the service at all, so, just turn off the auto payment option

Login to My Account, go to Payment page, click Manage Subscription, then turn off the Subscribed toggle.
(or direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription)

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: Cancelling

hairbag1 — Fri, 10 Nov 2023 16:49:31 GMT

@Bdavis_89

you might wanna message the Customer Support group to remove your credit card info from your file. Then, when your current plan expires...Autopay won't occur and your account will eventually deactivate completely.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancelling

hTideGnow — Fri, 10 Nov 2023 16:50:45 GMT

and @Bdavis_89 , are you on the new rewards Public Points?