topic activation difficulty in Get Support

activation difficulty

payatot — Fri, 10 Nov 2023 13:00:42 GMT

i have difficulty in activating the sim because i cannot download d public mobile app...in browser i always stuck in payment..and i was charged 2x for the subscriotion i choose..next step wont show up

@Agent

Re: activation difficulty

Phil_Adelphus — Fri, 10 Nov 2023 13:05:47 GMT

@payatot Unfortunately you cannot complete activation without using the app. Do you know anyone who might be willing to temporarily download the app on their device so you can activate - they can then delete it? So you know why you can't download it?

Re: activation difficulty

HALIMACS — Fri, 10 Nov 2023 13:06:29 GMT

@payatot

regrettably, you will need to download the app to complete the activation.

Try to use a friend or family’s Apple iPhone or Google Play account to download the app, complete the activation, then you can use any web browser to manage the account on the serve site without the need for the app.

Re: activation difficulty

payatot — Fri, 10 Nov 2023 13:21:11 GMT

i already use the web, made d payment but the nxt step wont show up...wen signing again, it will go back to payment again..thats why i was charge 2x

Re: activation difficulty

payatot — Fri, 10 Nov 2023 13:22:30 GMT

it says not available in my phone...already change the region and country but still cannot download the app

Re: activation difficulty

softech — Fri, 10 Nov 2023 13:27:59 GMT

@payatot after the payment step using the web, you will need to download PM app on a phone to complete the activation, did you download and use the app yet?

Re: activation difficulty

HALIMACS — Fri, 10 Nov 2023 14:06:55 GMT

@payatot

you will definitely need to complete sign-up on the Public Mobile app – they made this change about six or seven months ago to the chagrin of many who preferred not to use an app.

The only workaround is to borrow someone’s device, download the app, complete the activation, and then they can delete and uninstall the app on their device.

As far as the second payment, it’s possible it’s showing in your available funds and can be banked for the next renewal. Confirm that on self-serve after everything is set up.

It could also be a pending payment, which may not settle and become authorized and therefore may not even be payable.

Here’s the link for the app availability:

https://www.publicmobile.ca/en/bc/load-mobile-app

Re: activation difficulty

Phil_Adelphus — Fri, 10 Nov 2023 14:09:32 GMT

@payatot "it says not available in my phone...already change the region and country but still cannot download the app" Could it be because your phone is too old? Are you in Canada now?