topic Re: new phone sim and number activation in Get Support

new phone sim and number activation

miltoninnsonia — Wed, 08 Nov 2023 03:29:35 GMT

hello there something is wrong , i keep going in circles. im trying to activate a new sim nd get my account going . i made payment but it will not let me proceed further

Re: new phone sim and number activation

JennyDOtt — Tue, 07 Nov 2023 21:46:33 GMT

We had a similar challenge. Has your SIM card arrived? Ours went in circles as well and then after about a week it all sorted itself out. I spent lots of time with the online chat person. They were really helpful and also refunded me as I accidentally paid twice.

Re: new phone sim and number activation

Phil_Adelphus — Tue, 07 Nov 2023 21:53:03 GMT

@miltoninnsonia Is this a new account or an old account with a new sim? I think you mean the former. If so, are you using the app or the website? The Public Mobile app is needed to activate a new account (you don't need to keep it afterwards).

Re: new phone sim and number activation

LitlLdy — Tue, 07 Nov 2023 21:55:41 GMT

@miltoninnsonia wrote:
hello there something is wrong , i keep going in circles. im trying to activate a new sim nd get my account going . i made payment but it will not let me proceed further

@miltoninnsonia , are you trying to do this on the website or the Public Mobile app?

The account needs to be setup & activated through the app.

Edit: Including link to the Public Mobile app below.

How to Subscribe to Public Mobile:

https://www.publicmobile.ca/en/nb/load-mobile-app

Re: new phone sim and number activation

miltoninnsonia — Fri, 10 Nov 2023 11:57:08 GMT

yes i have my new card and they took two payments but i cant get it set up still

Re: new phone sim and number activation

miltoninnsonia — Fri, 10 Nov 2023 11:58:29 GMT

this is a new account with a new sim card. they took two payments now and i still not able to use my phone

Re: new phone sim and number activation

Phil_Adelphus — Fri, 10 Nov 2023 12:10:51 GMT

@miltoninnsonia Are you using the Public Mobile app as suggested earlier? It is needed for the activation, you cannot complete it on the website. If you're using the app, where are you getting stuck? Are you seeing two payments on your credit card? Sometimes one is pending and will disappear but if not perhaps it's best to contact customer service by private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will reply via your community inbox, you'll either see a red mark on the envelope icon top right, or click on your avatar and select "messages"

Re: new phone sim and number activation

miltoninnsonia — Fri, 10 Nov 2023 12:11:13 GMT

how do i get my money back

Re: new phone sim and number activation

Phil_Adelphus — Fri, 10 Nov 2023 12:13:31 GMT

@miltoninnsonia "how do I get my money back". I edited my previous post to give you the contact for customer service. I'm pretty sure this will be an easy problem to fix though so if you are using the app as we told you and still having problems they will be able to help get you set up

Re: new phone sim and number activation

hTideGnow — Fri, 10 Nov 2023 14:03:52 GMT

@miltoninnsonia wrote:
how do i get my money back

HI @miltoninnsonia

we are just customers like you and we cannot help with money back.

But what we can do is to try to understand your situation and try to suggest you what you can do.

Once thing we have suggested is to submit ticket with agent, they will help to activate your account and money back for your 2nd charges. Please don't wait and submit the ticket by message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437