topic Cannot Access My Account in Get Support

Cannot Access My Account

daniel43 — Fri, 10 Nov 2023 08:28:12 GMT

Hello there.

When I login to my account verification code is sent to my OLD phone number, so I cannot verify. When I choose 2nd option to send verification to my email, I NEVER receive it.

I have access to my email, but Eversafe ID tells me to check my email and verify, but verification code is never there (yes, I check spam folder and everything, but verification code never arrives).

Live agents on chat cannot help. They can't check their system to see why their system does not send verification code to my email. Unfortunately, chat support is useless. Twitter is also useless, they just copy paste same b/s and refer people to their chat support.

Who can I contact to fix this, or if it cannot be fixed, I want to cancel the service and move on somewhere else? You cannot keep charging me money and not allow me to login into my account. Is there an ombudsman to deal with these people? Who can fix this? If it cannot be fixed, is there an OMBUDSMAN for complaints?

Re: Cannot Access My Account

BKNS27 — Fri, 10 Nov 2023 09:54:21 GMT

@daniel43

Did you reclick Resend Code/Didn’t Receive Code again?
It happened to me once when I didn’t get the 2FA code but it arrive through email on the second try.

BTW, there are no live agent on Chatbot…it is all AI.

Just pm an CS_Agent again but staff hours are 9:00am to 10:00pm EST at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will get back to you tomorrow morning.

Re: Cannot Access My Account

Phil_Adelphus — Fri, 10 Nov 2023 10:44:26 GMT

@daniel43 Have you ever received any other emails from PM at the email address you signed up with?

Re: Cannot Access My Account

daniel43 — Fri, 10 Nov 2023 17:06:52 GMT

No. I had to re-register with another email just to post here.

Re: Cannot Access My Account

daniel43 — Fri, 10 Nov 2023 17:07:19 GMT

Yes, I clicked resend probably 100 times. It simply does not send verification code to my email.

Re: Cannot Access My Account

Phil_Adelphus — Fri, 10 Nov 2023 17:45:01 GMT

@daniel43 If you've never received any email from PM it makes me wonder if there might be a typo in the email address in your account. If you haven't already done so best to private message support at the address BKNS27 gave you earlier.

Re: Cannot Access My Account

daniel43 — Fri, 10 Nov 2023 17:49:02 GMT

There is no typo. I received verification codes to the same email many times in the past. However, not anymore.

Re: Cannot Access My Account

Phil_Adelphus — Fri, 10 Nov 2023 17:56:45 GMT

@daniel43 I asked if you had ever received emails from PM before and you said no??

Re: Cannot Access My Account

dust2dust — Fri, 10 Nov 2023 18:00:16 GMT

Are your services working? There are other ways to pay.

Re: Cannot Access My Account

daniel43 — Fri, 10 Nov 2023 19:11:34 GMT

I am on preauthorized but I want access to my account so I can change phone #, update email, etc.

Re: Cannot Access My Account

daniel43 — Fri, 10 Nov 2023 19:12:01 GMT

I don't know what you are asking, you are certainly not helping.