topic Re: Subscription in Get Support

Subscription

CelticBoy — Fri, 10 Nov 2023 03:40:49 GMT

I was paying by credit card

Changed it to debit card. That now shows as payment method.

How do I remove credit card information

Thank you so much

Re: Subscription

softech — Fri, 10 Nov 2023 03:46:34 GMT

@CelticBoy

PM needs to have a credit card or debit card on the account for automatic payment. If you just want to update with another card, just login My Account, go to Payment page, Manage Subscription and then select Manage Payment Method to update

https://myaccount.publicmobile.ca/en/account/payment/manage-card

Yes, you can remove the card altogether if you want, but you will have to remember to pay by voucher every 30 days or your account will be suspended for missed payment

To remove the cardfrom the account, please engage support and they will help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Subscription

dust2dust — Fri, 10 Nov 2023 03:55:56 GMT

Changing the card to a different card, in effect, removes the prior registered card. So you're done.

Re: Subscription

CelticBoy — Fri, 10 Nov 2023 14:51:19 GMT

Thank you so much for your knowledge & advice