topic Re: I lost my sim in Get Support

I lost my sim

Mirabelle85 — Fri, 10 Nov 2023 14:56:14 GMT

I would like to change to an esim, because my device is compatible. I am trying to edit the sim card number on my profile, but its not allowing me to. I am very frustrated. My services are on hold just so you know. Please help me with this.

Re: I lost my sim

Chalupa_Batman — Fri, 10 Nov 2023 02:38:35 GMT

You can purchase an eSIM via the PM website IF your phone acceptes eSIMs. You may wish to check first. However you can reach out to your local Telus stores to see if they have SIM cards or can be purchased on Amazon. Do not buy directly from PM as it will take a long time to get it!

Re: I lost my sim

SourDude1234 — Fri, 10 Nov 2023 01:59:11 GMT

Original writer wants eSIM, you can get physical SIMs at Telus and Amazon.

Re: I lost my sim

SourDude1234 — Fri, 10 Nov 2023 02:21:17 GMT

Hi @Mirabelle85

Please let me know if you have already purchased an eSIM or not.
If not, log in to your self serve account, go to "Subscriptions and Add-Ons", then scroll down and click on "Shop "SIM Card Now", then select eSIM, and then pay. It should automatically replace your current SIM Card number with your new eSIM number.

Thank you, have a nice day.

Re: I lost my sim

Chalupa_Batman — Fri, 10 Nov 2023 02:38:16 GMT

Just realized I didn't type that part as I was typing too fast. LOL. Thanks for the heads up.

Re: I lost my sim

Phil_Adelphus — Fri, 10 Nov 2023 12:22:32 GMT

@Mirabelle85 Did you already purchase the e-sim. If so did it not automatically replace the sim card number when you installed it? Otherwise why are you trying to edit the sim card number?