topic Re: Help stuck in loop during activation in Get Support

Help stuck in loop during activation

Rach77 — Fri, 10 Nov 2023 00:28:48 GMT

I seem to be stuck in a loop with the app activating my account and transferring my number. It seems me to a support page and loops back to sign and loop back to support 🙃

Re: Help stuck in loop during activation

PrizmalEDM — Fri, 10 Nov 2023 00:45:05 GMT

Ah that sounds annoying, I feel like the app has a lot of issues. Have you tried activating your account on Public Mobile website? Or reaching out to support to assist you?

Re: Help stuck in loop during activation

Rach77 — Fri, 10 Nov 2023 00:47:16 GMT

Yes. I have tried the website and I am unable to create a help ticket because it sends me through the loop.

Re: Help stuck in loop during activation

Phil_Adelphus — Fri, 10 Nov 2023 12:32:51 GMT

@Rach77 Best to contact customer support for help, send them a private message using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will reply via your community inbox, a reply will be indicated either at the envelope icon top right or click on your avatar for a drop down and select "messages".

@PrizmalEDM You can no longer activate via the website unfortunately, it has to be completed on the app.