topic Re: I cannot sign in. Access myaccount. Phone will not accept APP in Get Support

I cannot sign in. Access myaccount. Phone will not accept APP

guardian — Fri, 10 Nov 2023 14:42:21 GMT

I have purchased a new sim card. Paid the fee. Now it wants to load an app to my phone but my phone shows it cannt take that app.

I now have 16 windows open.

I cannot create a service voucher because I cnnot access my account.

I sign in but it wants me to download the Public APP to my phone. My phone will not take the APP, too old I guess but it was using Public Mobile until I transfered the number to telus.

I have since bought a new sim card and paid the activation fee. I got an email congrdulating me but I still cannot do anything.

I have an active email address in the system, good sim card, paid the activation or monthly fee AGAIN!!!! and gone in circles with the chat bot for hours.

Sim card is in phone but no service. Same phone I used a month ago with Public

HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Of course after another hour of frustration without talking to a human I have some human things to do

Re: I cannot sign in. Access myaccount. Phone will not accept APP

HALIMACS — Fri, 10 Nov 2023 00:10:23 GMT

Regrettably, @guardian , you will need to find someone who has a smartphone capable of downloading the app in order to complete the activation. They can use an Apple or Google version of the PM app to do this.

After this is done, you can then freely access the self-serve site on any device without need for the app to manage the account.

You may confirm this with Public Mobile staff, if you wish, by contacting a Customer Support Agent this way:

To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: I cannot sign in. Access myaccount. Phone will not accept APP

guardian — Fri, 10 Nov 2023 00:12:41 GMT

Thanks

what is frustrating is I accessed my account using the same phone to use payment vouchers 10 days ago, I now have like $50 to 75 dollar credit in my account.

I can sign in until it wants this app downloaded. I won't know what to do after using someone else's phone how will that effect their phone?

Re: I cannot sign in. Access myaccount. Phone will not accept APP

PrizmalEDM — Fri, 10 Nov 2023 00:36:19 GMT

Have you tried logging on to the Public Mobile website instead of using the app?

Re: I cannot sign in. Access myaccount. Phone will not accept APP

guardian — Fri, 10 Nov 2023 19:32:16 GMT

It is the only way I can. I never used my phone to access my account before either, just dialed 611 and did the payment vouchers.