topic Re: Otc esim full access in Get Support

Otc esim full access

Missjade69 — Thu, 09 Nov 2023 23:19:30 GMT

Trying to set up a esim it contours to say I cannot have full access without having code sent to specific number that I'm trying to set up so it's nit receiving this code to the number as it's I'm assuming it's not active I haven't received any codes and says I have no plan so I'm rather confused on what to do

Re: Otc esim full access

hairbag1 — Thu, 09 Nov 2023 23:22:48 GMT

@Missjade69

you need the app to activate a new PM account. Here's some reading to help...

https://publicmobile.ca/en/bc/get-help/articles/subscribing

Re: Otc esim full access

Missjade69 — Thu, 09 Nov 2023 23:33:40 GMT

I'm using the app as it's the only way to set it up

Re: Otc esim full access

Phil_Adelphus — Thu, 09 Nov 2023 23:50:31 GMT

@Missjade69 You can send a private message to customer support and they will help you sort it out. Use this link and watch your community inbox for a reply (envelope top right or click on your avatar and select "Messages".

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437