topic Re: account in Get Support

account

Zepalz — Tue, 04 Jan 2022 20:32:40 GMT

i'm unable to access my old account nor am i am to creat a new one, i have a sim (though it seems iffy, but regadless i'd like to get into or creat an account to activate and see if the sim works. i tried msg your service and

Your support request (#4715-8814). iz been two day! no responce!

Re: account

imcphers — Thu, 22 Sep 2016 12:33:45 GMT

Hi,

Make sure you are using a unique email address when trying to create your account. If you are a Telus/Koodo subscriber you will need a different email address to ensure things go smoothly.

Is you SIM card "iffy" because you have already used it before?

Ian

Re: account

daredogg — Thu, 22 Sep 2016 12:39:51 GMT

I agree with @imcphers about trying a different email address for registration. If your old account has been inactive for some time, I'm thinking the account may have been suspended or deleted? Maybe someone more knowledgeable about the subject can confirm?

Re: account

Chaos_Scorpio — Thu, 22 Sep 2016 12:58:31 GMT

@Mary_M @Shazia_K can look to see if your old account is still active, otherwise a new one will be needed to be made (probably with a new email; unless the mods clear it)

Re: account

Shazia_K — Thu, 22 Sep 2016 14:13:35 GMT

Hey @Zepalz,

I'm sorry about this,

Can you please send me a private message with your Public Mobile account info?

I will be glad to look into this for you.

Thanks,

Shazia

Re: account

Zepalz — Fri, 30 Sep 2016 11:22:38 GMT

still getting "Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance."

Re: account

Mary_M — Fri, 30 Sep 2016 13:48:19 GMT

Hey @Zepalz

Have you followed Shazia's instructions ?

Make sure that you enter your information correctly. If you still need assistance, private message me your account info and I'll look into it.

Cheers!

Mary

Re: account

Zepalz — Mon, 03 Oct 2016 21:11:47 GMT

yes. i sent him the info, no word. i'll send it to you.