topic Re: New mobile transfer in Get Support

New mobile transfer

Prasiddha — Thu, 09 Nov 2023 22:05:28 GMT

Hi. I bought a new phone. My previous phone has been damaged in an accident. I had my public eSIM there, and I can’t transfer my eSIM from the old phone cause it doesn’t open. I need my sim ASAP. Someone HELP. I just have the email associated with my public mobile registration. Someone help asap

Re: New mobile transfer

hTideGnow — Thu, 09 Nov 2023 22:08:43 GMT

HI @Prasiddha

yes, esim cannot be transferred (it is normal and the shortfall of esim)

so, your new phone also support eSIM? what you need to do is to buy a new esim. Download PM app , login the app. On the 2FA part, click Didn't receive code and then Send email. Once you are in , go to Subscription & add-on , scroll down and click Buy sim card to buy the new esim

if you cannot login , please submit ticket with PM cs agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New mobile transfer

computergeek541 — Thu, 09 Nov 2023 22:09:18 GMT

Unfortunately, there isn't any way to transfer an eSIM. Another will need to be purchased.

Re: New mobile transfer

Meow — Thu, 09 Nov 2023 22:12:46 GMT

You CANNOT transfer eSIM. You have to buy a new one and do SIM swap through My Account.