topic Re: overcharged issue in Get Support

overcharged issue

encho — Thu, 09 Nov 2023 20:50:25 GMT

My subscruption was renewed on October 25th and I changed my plan on the next day..

So I was charged on October 25th and 26th with two different plans..

I am wondering if you guys give me overchrged amount on my credit.

I read the warning you coudln't give a refund and that's why I am asking you to give me credit instead.

Thank you in advance.

Re: overcharged issue

hairbag1 — Thu, 09 Nov 2023 20:52:58 GMT

@encho

you should have selected Change on Renewal. You can use this link to message a CSA for their help...

oops...heres that link....https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: overcharged issue

hTideGnow — Thu, 09 Nov 2023 20:52:20 GMT

HI @encho that is normal if you use Change Now option during plan change. You should have used Change On Renewal and have the plan change later

Agent might or might not help, it really case by case, but still submit a ticket with them and ask nicely, tell them you don't know the change buttons difference. Please use this link to submit ticket:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: overcharged issue

encho — Thu, 09 Nov 2023 21:26:52 GMT

Thank you for your help. I was looking for submit a ticket link..

I appreciate for your tip as well. (ask nicely..)

Re: overcharged issue

encho — Thu, 09 Nov 2023 21:29:16 GMT

I'm pretty sure I would not make mistake to push change now button when changing a plan.

Thank you for letting me know what made this happen.. and for your time as well.