topic Re: account number in Get Support

account number

Abbas72 — Thu, 09 Nov 2023 20:39:02 GMT

I need my account number because I have to set up auto payments .

Re: account number

hTideGnow — Thu, 09 Nov 2023 20:33:19 GMT

you cannot setup Auto payment with the bank, so you don't really need your account number. If you really want to know, login My Account, Profile page and it is there

To setup Autopayment, login to My Account, Payment, then click Manage Subscription, make sure Subscribed is enabled, then PM will get the money from the credit card on your account

Re: account number

hairbag1 — Thu, 09 Nov 2023 20:33:20 GMT

@Abbas72

log in to your PM account and you shoiuld see it in the first page. Alternative...did you recieve a WElcome to PM message...your account number might be there too.

Re: account number

Abbas72 — Thu, 09 Nov 2023 20:36:44 GMT

this is another issue I can't login to my account

Re: account number

hTideGnow — Thu, 09 Nov 2023 20:38:37 GMT

HI @Abbas72

what is the error message?

if just you cannot get the 2FA code on the phone, try to click on "didn't receive code?" and check if Send email is an option so you can get the code via email

if not there, then please submit ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: account number

computergeek541 — Thu, 09 Nov 2023 20:38:48 GMT

@Abbas72 wrote:
I need my account number because I have to set up auto payments .

The account number isn't needed to make automatic payments. Public Mobile does not accept payments through pre-authorized debit type payments set up from your financial institution's side. The enabled Autopay, you can log into your Public Mobile Self Serve account enable the "subscription" option.

Re: account number

Abbas72 — Thu, 09 Nov 2023 20:39:08 GMT

no I didn't get the welcome message

Re: account number

hairbag1 — Thu, 09 Nov 2023 20:39:59 GMT

@Abbas72

were you able to successfully create a new PM account using the app ? When you do...remember your username and password.

Re: account number

Abbas72 — Thu, 09 Nov 2023 20:42:38 GMT

all what I have the number on the SIM card and my phone number this is all what I have and I can't login and I don't know my account number

Re: account number

hTideGnow — Thu, 09 Nov 2023 20:44:36 GMT

@Abbas72 wrote:
all what I have the number on the SIM card and my phone number this is all what I have and I can't login and I don't know my account number

HI @Abbas72

sound like you might not have login My Account at all or not for a long time, please submit ticket with support agent to help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: account number

hairbag1 — Thu, 09 Nov 2023 20:49:27 GMT

@Abbas72

while you wait for CSA help...try downloading the free Public Mobile app to create your new PM account yourself. We'll be here for guidance should you have trouble. As part of the activation process, you'll be prompted to provide a valid credit card number for payment. That cc number will also be save for future Auopay renewal.

Re: account number

Abbas72 — Thu, 09 Nov 2023 20:50:51 GMT

I already did all what can I do from that app is to purchase a new plan