topic Re: Sim in Get Support

Sim

Danlad — Thu, 09 Nov 2023 20:41:59 GMT

Did not receive my sim

Re: Sim

hTideGnow — Thu, 09 Nov 2023 20:41:31 GMT

HI @Danlad

when did you place the order? it can take anywhere from 3 to 21 days for sim to arrive

if you need one now, maybe get another one from Telus or Koodo store

of course, you can submit ticket with CS agent for them to confirm the status

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim

hairbag1 — Thu, 09 Nov 2023 20:41:37 GMT

@Danlad

it can take up to 3 weeks for delivery. Send a message to Customer Support to see when it was shipped...

Re: Sim

computergeek541 — Thu, 09 Nov 2023 20:41:44 GMT

@Danlad wrote:
Did not receive my sim

SIM cards are often sent by regular mail. Please allow at least 2 weeks for delivery.

Re: Sim

Danlad — Thu, 09 Nov 2023 20:42:19 GMT

It's been 10 days

Re: Sim

hairbag1 — Thu, 09 Nov 2023 20:45:24 GMT

@Danlad

if you're in the greater Toronto area, these guys have the PM sims for about $7 and have a local pickup option when you call ahead. They also have free shipping otherwise.

https://canadiancellsupplies.com/collections/latest-products/products/multi-sim-card-for-standard-micro-nano-devices-prepaid-subscribe-plans-for-public-mobile

Re: Sim

hTideGnow — Thu, 09 Nov 2023 20:47:13 GMT

@Danlad wrote:
It's been 10 days

HI @Danlad

should arrive any time

but if you like, still submit the ticket, ask PM agent to let you buy in person and give you back the extra cost, then you go and buy one from Telus or Koodo or Amazon.ca or CCS as suggested

Re: Sim

Danlad — Thu, 09 Nov 2023 20:51:52 GMT

New to PM how do I send a ticket to customer support

Re: Sim

hTideGnow — Thu, 09 Nov 2023 20:52:59 GMT

@Danlad wrote:
New to PM how do I send a ticket to customer support

HI @Danlad please submit ticket using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim

Danlad — Thu, 09 Nov 2023 20:58:30 GMT

Thank you