topic Re: Activate in Get Support

Re: Activate

James84022 — Thu, 09 Nov 2023 18:01:16 GMT

I need help complete my order pls

Re: activation

James84022 — Thu, 09 Nov 2023 18:03:57 GMT

Hey anyway can you help me complete my order to have servicers with you

Re: Activate

James84022 — Thu, 09 Nov 2023 18:59:07 GMT

Anyone here can help me activate a plan I'm getting a error

Re: Activate

James84022 — Thu, 09 Nov 2023 19:01:36 GMT

Can you help me complete a activation at all ple

Re: Activate

hTideGnow — Thu, 09 Nov 2023 19:01:44 GMT

HI @James84022

give us more details, which step you are at?

did PM take the money yet? you picked your phone number yet? you are trying to activate esim or physical?

Re: Activate

hTideGnow — Thu, 09 Nov 2023 19:03:35 GMT

HI @James84022

and is this still about the spouse credit card from yesterday?

Re: Activate

James84022 — Thu, 09 Nov 2023 19:04:14 GMT

No I picked the plan did the eSIM option went to put my payment method in and it says error try different paying method

Re: Activate

James84022 — Thu, 09 Nov 2023 19:05:41 GMT

I'm not with my spouse ansy more I made a new account and still the same issue

Re: Activate

hTideGnow — Thu, 09 Nov 2023 19:07:22 GMT

HI @James84022

and the address on My Account you set the same as the address on credit card?

is that credit card issued by a Canadian bank ? You have another card to test?

or if you really need to activate, maybe get a Prepaid credit card from any store, then use that prepaid card to activate

Re: Activate

James84022 — Thu, 09 Nov 2023 19:21:32 GMT

Don't have any other credit card no only my visa debit.

Re: Activate

hTideGnow — Thu, 09 Nov 2023 19:23:35 GMT

HI @James84022

you can try submit a ticket with agent but I don't think they can suggest much

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

I think to activate, I would really get a prepaid credit card and use it for activation. Once activated, wait coupld days and try to add Visa debit again, or you can choose to use Voucher to pay

Re: Activate

BKNS27 — Thu, 09 Nov 2023 21:19:28 GMT

@James84022

Make sure yourm Home is eSIM compatible or you will be wasting your time if it is not.

Also, your debit card address must match the the address on your account.

Re: Activate

computergeek541 — Thu, 09 Nov 2023 22:59:29 GMT

@BKNS27 wrote:
Also, your debit card address must match the the address on your account.

The above isn't correct. Other than postal code, there is no address check. The address in the Public Mobile account profile does not need to match that of the payment card's billing address.

Re: Activate

Edzky — Fri, 10 Nov 2023 02:33:33 GMT

send a private message to CS_Agent