topic Re: Activation issue in Get Support

Activation issue

xiuli — Sun, 12 Nov 2023 16:15:33 GMT

I received the SIM card, but not able to activate it because I can’t receive the code via text message, please assist asap or refund me.

my number is ##########

Re: Activation issue

hTideGnow — Thu, 09 Nov 2023 16:54:31 GMT

HI @xiuli

try click "didn't receive code?" and see if send email is an option there

if not, submit ticket with CS agent and they can add it for you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation issue

Dunkman — Thu, 09 Nov 2023 17:00:30 GMT

@xiuli

Did you first activate SIM via website or PM app?

If via website, you will need to finish activation via the app. Ie. download app and finish the activation process.

Re: Activation issue

xiuli — Thu, 09 Nov 2023 17:04:17 GMT

through app. It asks me to input a code from an email - done, then ask me to input a code from text message, not able to receive it. Can you assist this issue. I’m super frastrating now

Re: Activation issue

xiuli — Thu, 09 Nov 2023 17:14:52 GMT

Can you reset my activation process, so I can try to start from the beginning again and see if this time it will work?

Re: Activation issue

hTideGnow — Thu, 09 Nov 2023 17:17:20 GMT

HI @xiuli you already paid, so you need to continue with your current process

download the app and try

if fails, then PM agent can help, please submit a ticket with them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation issue

xiuli — Thu, 09 Nov 2023 17:23:37 GMT

Still not working , can’t received the code

Re: Activation issue

hTideGnow — Thu, 09 Nov 2023 17:25:48 GMT

HI @xiuli

yes, please submit ticket with CS agent. They can add the sim card number back for you quickly

Re: Activation issue

xiuli — Thu, 09 Nov 2023 17:43:53 GMT

I already did, but I don’t think there is anyone is taking my question

Re: Activation issue

hTideGnow — Thu, 09 Nov 2023 17:57:50 GMT

HI @xiuli agent will reply, usually in an hour or maybe two hours. Just check your Community inbox for their reply

They will first ask you couple verification questions first, then will go and help. Couple message exchanges and issue will be resolved

Re: Activation issue

xiuli — Thu, 09 Nov 2023 20:47:04 GMT

Hello, still haven’t heard back from the CS agent, can you follow up? Thanks

Re: Activation issue

hTideGnow — Thu, 09 Nov 2023 20:48:07 GMT

HI @xiuli

i am just customer like youv

did you check the Community inbox? Envelope icon on top right of this page

or message them once more

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation issue

computergeek541 — Thu, 09 Nov 2023 20:48:54 GMT

@xiuli wrote:
Hello, still haven’t heard back from the CS agent, can you follow up? Thanks

Customer support agents won't respond here. You'll receive a respond through private messaging. Also, none of the respondents here are customer support agents.