topic Re: They won't let you refund in Get Support

They won't let you refund

jdporte — Thu, 09 Nov 2023 17:04:50 GMT

Hi does anyone here have tried asking for a refund? I tried buying a 40gb data and it expired yesterday.

I didnt get to use it properly sometimes its unusable.

i didnt get a notification that my data is going to be renewed and i was charged $47.25 and now I'm trying to get a refund they said I can't get a refund back.

Re: They won't let you refund

hTideGnow — Thu, 09 Nov 2023 17:11:56 GMT

HI @jdporte

first, we are just customers like you

and you were not buying a 40GB data but it is about plan renewal? What is the issue? you don't want to renew? Like any service, you are responsible to make sure no auto renewal set and it is normal PM not refunding. But if you just want a different plan instead , usually agent can swtich plan. But for refund, yes, it is normal as PM is prepaid and no refund

if you no longer want to renew more, please login My Account, Payment , Manage Subscription and disable Subscribed so PM won't renew again 30 days later

Re: They won't let you refund

Meow — Thu, 09 Nov 2023 17:16:59 GMT

Refund can be received if you bought incorrect add-on or if add-on did not work at all.

For plans accidentally switched to you can try.
Purchased plans are non refundable.

Any issue with plan/account should be reported through ticket or direct contact with agent.

To Contact CSA-agent: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Just type ‘ticket’ and follow prompts. Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) Here

Re: They won't let you refund

dust2dust — Thu, 09 Nov 2023 17:21:30 GMT

Yes, the policy here is no refunds. But usually they can be quite accommodating. How do you mean "unusable"? Do any other services work like talk and real sms texting?

Re: They won't let you refund

jdporte — Thu, 09 Nov 2023 17:26:26 GMT

Hi, what i mean by unusable is sometimes when i have my data open it goes away and it takes time for it to come back and have data working.

I bought a one time data only, no text or call.

Re: They won't let you refund

hTideGnow — Thu, 09 Nov 2023 17:28:32 GMT

HI @jdporte

there is no 40GB data addon, you meant you cannot use text or calls?

What phone do you have? did you try click Reset All networks?

Re: They won't let you refund

Phil_Adelphus — Thu, 09 Nov 2023 17:33:43 GMT

@jdporte Are you sure it was with Public Mobile? There is no data only plan that I know of (unless it was an add-on?). Do you have a basic PM account also? An add-on wouldn't auto-renew.

Re: They won't let you refund

dust2dust — Thu, 09 Nov 2023 17:30:02 GMT

Oh! You're talking about roaming. Are you still in the states? You can choose between AT&T or T-Mobile when set to 4G LTE. 5G only seems to work on T-Mobile. Coverage always varies like here. Public has no control over roaming coverage.

Re: They won't let you refund

hTideGnow — Thu, 09 Nov 2023 17:32:42 GMT

HI @jdporte

oh roaming, so you have the Canada-US plan?

did you try to change to regular Canada plan or want to leave PM completely?

it is easier to ask agent to change plan, and they will. Asking for full refund because you are leaving PM is next to impossible

Re: They won't let you refund

jdporte — Thu, 09 Nov 2023 17:36:37 GMT

Yes it is with public mobile, I purchased a one time 40gb of data last month. I was referred to public mobile since i needed a data only and have no funds at the moment to afford a phone line.

And today i've been trying to ask for a refund of $47.25 from public mobile since i was surprised that it has charged me

Re: They won't let you refund

hTideGnow — Thu, 09 Nov 2023 17:41:28 GMT

HI @jdporte

there is NO data only plan here. You activated an subscription and the Autopay is enabled with all subscription.

Like any subscription or service, you are responsible to understand the cancel it before renewal.

Please login My Account, Payment, Manage Subscription and turn off Subscribed so PM won't charge you again

Re: They won't let you refund

Phil_Adelphus — Thu, 09 Nov 2023 17:42:35 GMT

@jdporte It sounds like this is what you bought, which is a call, text and data cell phone plan. It will just keep auto-renewing until you stop it.

Re: They won't let you refund

HALIMACS — Fri, 10 Nov 2023 11:30:40 GMT

@jdporte

when you activated here, you would’ve had to input a credit card for the initial payment to begin service.
by doing that, you also agreed to auto renewal.
the only way to stop that (without customer support agent support, or cancelling the card) is to turn off the subscription so it will not auto renew.
you didn’t do that, therefore Public Mobile fulfilled its obligation to renew your plan.

You’re ineligible for a refund, sorry. 😔