topic Re: Subscription broken in Get Support

Subscription broken

reinderien — Thu, 09 Nov 2023 14:53:00 GMT

Whenever I login it brings me to the payment page even though payment has already succeeded. I purchased a SIM card but it has not arrived in the promised two business days; it's been double that. The promotional code that a friend gave me no longer works.

Re: Subscription broken

hTideGnow — Thu, 09 Nov 2023 15:04:20 GMT

HI @reinderien

the sim card usually arrive in 5 days, but could be as many as 3 weeks

for the sim card and your friend code problem, please submit a ticket with PM CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription broken

reinderien — Thu, 09 Nov 2023 15:14:24 GMT

The subscription page said two days. Was that a lie...?

Re: Subscription broken

Phil_Adelphus — Thu, 09 Nov 2023 15:33:15 GMT

@reinderien I think it was optimistic! Elsewhere PM says:

Allow 5-10 business days for your SIM to arrive in the mail
At this time, we do not provide a tracking number for SIM cards. If you have not received your physical SIM card within 10 business days, please contact a Customer Support Agent

This is from https://www.publicmobile.ca/en/bc/get-help/articles/get-a-sim-card

Mine took about a week last year.

Re: Subscription broken

Dunkman — Thu, 09 Nov 2023 15:34:55 GMT

@reinderien wrote:
The subscription page said two days. Was that a lie...?

Not a lie, but poor wording. It states it should be shipped within 2 business days. But, it will take up to 10 business days to arrive. Usually shipped via Canada post. No tracking information unfortunately.

Re: Subscription broken

hairbag1 — Thu, 09 Nov 2023 15:35:25 GMT

@reinderien

not a lie...it could get there quickly OR it could take up to 3 weeks for delivery. A lot depends on Canada Post. If there's a MobileKlinic near you, see if they have a PM sim available for you. When your other one does arrive, gift it to a friend or fam who wants to $ave money on their cell bill too.

Re: Subscription broken

BKNS27 — Thu, 09 Nov 2023 16:13:23 GMT

@reinderien

Once you receive your SIM. You can only activate the SIM on the PM app and not in the website.