topic Re: US Roaming Add On Not Working in Get Support

US Roaming Add On Not Working

trixa — Thu, 09 Nov 2023 15:34:45 GMT

Hi everyone

I have purchased the 15-day 1GB US Data Add on (data only). Since I arrived here, the data has not been working, despite showing full reception and "LTE". I have tried searching various articles and troubleshooting, and it is still not working. I have also enabled data roaming and is currently connected to AT&T (though I tried all the other available carrier as well).

Am I missing something here?

Thank you!

Re: US Roaming Add On Not Working

hairbag1 — Thu, 09 Nov 2023 15:38:23 GMT

@trixa

does talk and text work as expected ? Try cycling phone off..then back on again.

Re: US Roaming Add On Not Working

Dunkman — Thu, 09 Nov 2023 15:39:01 GMT

@trixa

Usually T mobile works better. Try to manually select T mobile LTE network.

Other troubleshooting advice:

Reboot phone. Maybe try network reset. Not this will erase any saved Wifi password settings. Toggle airplane mode on, then off.

https://www.publicmobile.ca/en/ab/get-help/articles/us-roaming-troubleshooting

Re: US Roaming Add On Not Working

trixa — Thu, 09 Nov 2023 15:50:32 GMT

Yes, text seems to be fine...I tried turning off and on a few times and it is still not working 😞

Re: US Roaming Add On Not Working

dust2dust — Thu, 09 Nov 2023 15:55:24 GMT

Does the day counter actually say out of 15 days or does it maybe say out of 30 days? Click on the little spinner refresh icon under the shop add-ons button to make sure you're looking at current info.
Set the phone to 4G LTE if it's on 5G now. Data should work fine on either T-Mobile or AT&T. If it's not in a great reception coverage area then switch to the other.

Re: US Roaming Add On Not Working

trixa — Thu, 09 Nov 2023 16:00:13 GMT

Day counter does say 29/30 Days left, and 0% used! I was wondering why it is out of 30, not 15.

My phone is set to LTE right now and I manually selected T-Mobile (I tried both).

Re: US Roaming Add On Not Working

dust2dust — Thu, 09 Nov 2023 16:01:59 GMT

There you go. You bought the Canada add-on. Buy the proper roaming one and then contact support to credit you back the other one unless you might need it before 30 days are up.

Re: US Roaming Add On Not Working

hTideGnow — Thu, 09 Nov 2023 16:03:23 GMT

HI @trixa

did you try T-Mobile?

Re: US Roaming Add On Not Working

trixa — Thu, 09 Nov 2023 16:08:32 GMT

Thank you so much! Such an embarrassing mistake...🤣

Re: US Roaming Add On Not Working

dust2dust — Thu, 09 Nov 2023 16:32:43 GMT

Not at all embarrassing. You're not the first. So since it does happen it means there's a bit of uncertainty in the purchasing process that should be improved.
When you're settled and it's working for you then you can contact support to ask them nicely to remove and credit the other add-on.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437