topic Re: Overcharged in Get Support

Overcharged

Benzy123 — Thu, 09 Nov 2023 13:43:28 GMT

I was double for my data subscription this mouth

Re: Overcharged

softech — Thu, 09 Nov 2023 13:45:55 GMT

you can open ticket with PM support for them to investigate

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there.

But where you see the double payments? Were they on the credit card or were they on the Payment History on My Acocunt (https://myaccount.publicmobile.ca/en/account/payment/payment-history ) ?

If you see them on your credit card, check if one of the charges is just a pending charge while only one of them is the posted charge.

If they are on Payment history on My Account, please note that each renewal will show at least two transactions on payment history on My account. Only one entry shows actual PM charge, show how much PM charged your card and applied the amount to your Available Fund in My Account. The other entry, likely couple hours later on the same day, will be showing how PM uses the money from your Available fund in My Account for plan renewal.

Post us a screenshot of you have any question.

If you are certain there are more than one posted charge (and not pending) on your credit card and you cannot find where the extra money went, engage support for further investigation by messaging as advised above

Re: Overcharged

hTideGnow — Thu, 09 Nov 2023 14:29:12 GMT

HI @Benzy123

did you accidentally paid twice? Do you see any money showing on Available Fund? Fund from the double payment could be in Available fund. If that is true, you can save the trouble from asking for refund, the money there will be used on your nextx renewal.

But if you want to ask for refund still, please submit ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Overcharged

Benzy123 — Thu, 09 Nov 2023 14:38:13 GMT

Yeah I accidentally paid twice and I was been deducted twice from my debit card. I’d wanted to know if it’s possible to get the money back or maintain for my next payment.

Re: Overcharged

Dunkman — Thu, 09 Nov 2023 14:41:39 GMT

@Benzy123 wrote:
Yeah I accidentally paid twice and I was been deducted twice from my debit card. I’d wanted to know if it’s possible to get the money back or maintain for my next payment.

@Benzy123

Refunds take about 2-4 weeks to process. Requires contacting customer service agent, which requires more time with back and forth messages to process refunds. Depending on CSA agent, the refund request may be declined since PM is prepaid process.

Usually, easier to leave the funds for next payment.

Re: Overcharged

CS_Agent — Thu, 09 Nov 2023 14:47:21 GMT

Hello there, and thanks for visiting our community forum.

The community is a great way of searching for answers and help from our customers, however if you still need assistance, and you have reached out through a private message, we kindly ask to keep an eye on your community inbox.

Our customer support team will get in touch as soon as possible.

Public Mobile Team.