topic Re: activated but no service in Get Support

activated but no service

Dana2660 — Thu, 09 Nov 2023 09:26:11 GMT

I've activated, new sim card in, confirmation email for number transfer pending received. done all troubleshooting tips, service stil not working.

can you help @CS_Agent ?

Thank you!

PS I've got a spare PM SIM here if needed

Re: activated but no service

mojorising — Thu, 09 Nov 2023 09:57:16 GMT

Have you done the activation part with the PM app? The completion of the activation has to be done with the app.

Re: activated but no service

HALIMACS — Thu, 09 Nov 2023 10:43:20 GMT

@Dana2660

Try rebooting your device, resetting your network connections, toggling airplane mode on / off, and removing and reinserting your sim card.

When you dial 611 from the device, what account status messaging do you hear? You can also log into your self-serve account to see what the status displays there.

Re: activated but no service

Dana2660 — Thu, 09 Nov 2023 11:16:39 GMT

Thank you for your reply. It looks like my number did not get transferred from Koodo, old sim is still working and 611 says Koodo Mobile.

I submitted a ticket to request number transfer again.

Re: activated but no service

Dana2660 — Thu, 09 Nov 2023 11:18:06 GMT

Thank you for your reply. Yes I did use the app, but it looks like the number transfer failed since Koodo sim and service is still working. I submitted a ticket to re-issue number transfer request.