topic Re: Text message forwarding in Get Support

Text message forwarding

Toddlum — Thu, 09 Nov 2023 07:32:35 GMT

I've been receiving unwanted messages and I want to change my number. But my current number is attached to all my online accounts for identification purposes to login. So I ask, is there a way to get a new number, and also get text messages forwarded from my old number to the new one? Just for a couple days while I have a chance to log into all my accounts and update my contact info? Total pain in the butt if I can't receive two-factor authentication texts!!

thanks in advance!

Re: Text message forwarding

Hollister — Thu, 09 Nov 2023 08:04:33 GMT

@Toddlum

You can change to a new number in self service. Once you change your old number is available for someone else to use. You will not be able to forward messages. I would just keep the same number and block the number(s) that are sending you those unwanted messages.

Re: Text message forwarding

Toddlum — Thu, 09 Nov 2023 08:07:18 GMT

The only issue with that is, they still have my number and can easily use a texting/calling app or someone else's phone.

Re: Text message forwarding

Hollister — Thu, 09 Nov 2023 08:16:26 GMT

@Toddlum

It’s another level of harassment you are having. You may just have to make the number change along with the hassle of changing all your accounts requiring 2FA.

Re: Text message forwarding

Hollister — Thu, 09 Nov 2023 08:19:21 GMT

@Toddlum

Faq for number change:

How to Change Your Phone Number

You can change your phone number up to 4 times every 30 days after you’ve activated.

To change your phone number follow these steps:

Log in to the Public Mobile app or My Account
Select the ‘Profile’ tab
Select the pencil icon next to your current phone number
Select your province and city
Choose your number from the options provided
You can choose to refresh the list of numbers if you want more options
Once you’ve selected the desired number select ‘Save Changes’

Re: Text message forwarding

HALIMACS — Thu, 09 Nov 2023 10:46:14 GMT

@Toddlum

You can set do not disturb settings in such a way that you only receive calls and messages from those people who are in your contact list

That way if these unwanted callers / messages come in from various numbers they will not bother you.

Re: Text message forwarding

DennyCrane — Thu, 09 Nov 2023 14:51:32 GMT

No, once you change the number goes back to carrier than the number was originally ported in from. It usually sits in a holding pattern for about 90 days before the numbers gets re-issued to someone else. You can't continue to receive texts from that number after you've changed your number.

Re: Text message forwarding

Phil_Adelphus — Thu, 09 Nov 2023 15:25:05 GMT

@Toddlum The only way I can think of to do it would be if you had a spare phone and were able to set up another PM account (which would involve purchasing another sim card) and then just switch to it when you're done changing your log-ins, or set up a $15 account with another carrier like Koodo (which would again involve paying for another sim card and having a spare phone). With option 1 you would lose your accumulated PM awards on the old account as you would ultimately close it and swap the second phone's sim to your main phone. With option 2 you would port the other carrier number in to your current PM account which would also get rid of the old number. With 2 you would keep your PM rewards.

There might be another way to do it on one phone with a voip app but Fongo, for example, would charge $25 if you ported that new number to your existing PM account to replace your old number before 90 days has passed. This would again involve two numbers and not text forwarding.

You wouldn't happen to have a dual sim phone by chance?

Any of the above is going to have a cost involved so it depends how much you want to spend to achieve your goal. As far as I can figure it is likely to cost around $25 ($10 for sim card and $15 for one month on a lowest cost account).

Re: Text message forwarding

Toddlum — Thu, 09 Nov 2023 21:34:58 GMT

Thank you for your suggestions! Currently I'm using an iPhone 11. E-sim maybe?! I'm not sure how that would work..

Re: Text message forwarding

hTideGnow — Thu, 09 Nov 2023 21:37:35 GMT

HI @Toddlum

Text forwarding requires an app and someone take care of the phone leaving at home (like reboot it once in a while)

very trouble , not something I suggest