topic Re: What Steps After Sim Inserted in Get Support

What Steps After Sim Inserted

KT-G — Thu, 09 Nov 2023 02:01:07 GMT

I tried the eSim route and failed miserably.. so I bought a physical SIM and installed in my phone instead. I’ve already created an account and paid for a plan, however my phone is still not activated, and it just says SOS as my provider.. what am I missing??

Re: What Steps After Sim Inserted

KT-G — Thu, 09 Nov 2023 02:04:48 GMT

Thanks, but that doesn’t work as I already went through these steps selecting the eSim option, and now that that didn’t work, I can’t go back and delete everything (or can I?? I don’t know how).

Re: What Steps After Sim Inserted

softech — Thu, 09 Nov 2023 02:06:51 GMT

@KT-G

did you login to My Account and change sim card?

go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)

(If you are unable to login as you don't have a phone to receive the 2FA code: On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email)

Then go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number )

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

If you are unable to login My Account to do all those above, , please open ticket with PM support and they will help to change to physical sim card for you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: What Steps After Sim Inserted

KT-G — Thu, 09 Nov 2023 04:06:42 GMT

OMG softech you are my hero! This was all I needed and now I'm in buisness!