topic Re: Phone setup for an iPhone 6 - doesn't have IOS Software update and can't upload the Public Mobil in Get Support

Phone setup for an iPhone 6 - doesn't have IOS Software update and can't upload the Public Mobile AP

LukeGarrity — Thu, 09 Nov 2023 01:11:19 GMT

My iPhone 6 in settings says its completely up-to-date, but when I go to get the Public Mobile APP from the APP Store, it won't upload because the IOS Software is not up-to-date.

Can I complete my phone setup and change my phone number on my desktop computer instead of installing the APP on my phone. Or, do I need customer service to do it for me.

If I need customer service to do it for me, please send me an email address.

Re: Phone setup for an iPhone 6 - doesn't have IOS Software update and can't upload the Public Mobil

Hollister — Thu, 09 Nov 2023 01:16:38 GMT

@LukeGarrity

Try the live chat for activations: https://services.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Re: Phone setup for an iPhone 6 - doesn't have IOS Software update and can't upload the Public Mobil

LukeGarrity — Thu, 09 Nov 2023 01:20:15 GMT

Thank you for your advice, I sent a message to a customer service agent, hopefully they will get back to me soon! That link you provided is great, but they are closed now, it's 8:19pm and they close at 8:00pm, if I don't get an answer from the CSR I'll try that in the morning.

Again, Thnx Hollister

Luke

Re: Phone setup for an iPhone 6 - doesn't have IOS Software update and can't upload the Public Mobil

Phil_Adelphus — Thu, 09 Nov 2023 01:22:40 GMT

@LukeGarrity The app requires iOS 13 and the iPhone 6 can only go up to iOS 12 unfortunately. Do you know anyone who would download the app for you just for the activation? It's not needed after that. If you have access to an iPad that would also work with the app.

Re: Phone setup for an iPhone 6 - doesn't have IOS Software update and can't upload the Public Mobil

LukeGarrity — Thu, 09 Nov 2023 01:24:37 GMT

My Mom has an iPhone 7, do I have to put my sim card in her phone to do this?

Re: Phone setup for an iPhone 6 - doesn't have IOS Software update and can't upload the Public Mobil

LukeGarrity — Thu, 09 Nov 2023 01:25:32 GMT

@Phil_Adelphus do I have to put my sim card in my Mom's phone, she has an iPhone7

Re: Phone setup for an iPhone 6 - doesn't have IOS Software update and can't upload the Public Mobil

softech — Thu, 09 Nov 2023 01:34:32 GMT

@LukeGarrity

(updated , thanks @Phil_Adelphus )

No, you don't.

Have the sim card installed on your iPhone 6 still

Just download the PM app on the iPhone7 and activate. Once you reached the end of the activation, reboot the iPhone 6 once (with the sim card inside her iPhone) and you should see it connects to PM network. You might want to click Reset Network Settings if the phone has any trouble connecting to PM network or using the service

Re: Phone setup for an iPhone 6 - doesn't have IOS Software update and can't upload the Public Mobil

Phil_Adelphus — Thu, 09 Nov 2023 01:33:21 GMT

@softech "For you, just download the PM app on your phone and activate for your mom" I think it's the other way around, LukeGarrity has the iPhone 6 and needs to use his mom's iPhone 7 to activate. So he doesn't need the sim in her iPhone 7, am I correct?

Re: Phone setup for an iPhone 6 - doesn't have IOS Software update and can't upload the Public Mobil

LukeGarrity — Thu, 09 Nov 2023 01:39:05 GMT

@Phil_Adelphus @softech

Guys, is this going to make the sim card only work with my Mom's iPhone 7, and are you just guessing that this will work, or do you know it will work?

Luke

Re: Phone setup for an iPhone 6 - doesn't have IOS Software update and can't upload the Public Mobil

Phil_Adelphus — Thu, 09 Nov 2023 01:39:18 GMT

@softech "(with the sim card inside her iPhone)" Shouldn't the sim stay in the iPhone 6?

Re: Phone setup for an iPhone 6 - doesn't have IOS Software update and can't upload the Public Mobil

LukeGarrity — Thu, 09 Nov 2023 01:41:00 GMT

@Phil_Adelphus wow, I'm confused, how would the setup work if the sim card is in the iPhone6 and the APP is on the iPhone7??

Re: Phone setup for an iPhone 6 - doesn't have IOS Software update and can't upload the Public Mobil

LukeGarrity — Thu, 09 Nov 2023 01:51:26 GMT

@Phil_Adelphus @softech @Hollister

Thank you a bunch, I'm going to try Phil's solution and see what happens leaving the sim card in the iPhone6, setting it up on the iPhone7 and away we go, I'll let you all know how it turns out...stay tuned!

Cheers!

Luke

Re: Phone setup for an iPhone 6 - doesn't have IOS Software update and can't upload the Public Mobil

softech — Thu, 09 Nov 2023 01:57:55 GMT

@LukeGarrity

not guess.. Certain that it will work. Physical sim is good. It is the sim card # that ties with the account, and you can move the sim card to any compatible phone and it will still work

Re: Phone setup for an iPhone 6 - doesn't have IOS Software update and can't upload the Public Mobil

Grinch — Thu, 09 Nov 2023 02:20:26 GMT

@Phil_Adelphus

You would think. To gain more business and allow low income customers to have accounts set up, that the APP would work on older versions of iOS and/or allow the complete activation process to be done on a web page, like it used to be.

Someone says..after activation is done … no more need for APP. NOT TRUE. The access to the APP is still needed for:

Add funds

Add a voucher

Buy an add on

Change plan, sim, phone number.
View data left or minutes left.

Ask questions on the community.

Etc etc is it not?

I have an older iPad Air 1 and I can attest to the fact, I can do nothing with the APP or on the web.

Using iPhone now.

Does:

Public mobile list an iPhone 6 as compatible?

Even if it does work it should be listed as incompatible due to the APP not working.
This conflict needs to be fixed, resolved or have instructions on how to stick handle the mis match. Does PM say the iPhone will accept an eSim? I guess not?!??

Re: Phone setup for an iPhone 6 - doesn't have IOS Software update and can't upload the Public Mobil

softech — Thu, 09 Nov 2023 02:14:56 GMT

@Grinch

All you listed out above can be done on My Account using the browser. So, it is true that app is not needed after activation

The only thing you cannot do without the app is to buy eSIM

To be fair, have a minimum OS requirement is just to make sure the app is secure an safe

Re: Phone setup for an iPhone 6 - doesn't have IOS Software update and can't upload the Public Mobil

Grinch — Thu, 09 Nov 2023 02:27:38 GMT

NO. YOU CANNOT. Like I said in my last post I can do nothing, zip, diddly squat on web on my iPad that is running IOS 12.5.7, and iOS is not upgradable. Nor will the app even download on it.

Re: Phone setup for an iPhone 6 - doesn't have IOS Software update and can't upload the Public Mobil

Phil_Adelphus — Thu, 09 Nov 2023 02:28:34 GMT

@Grinch "Someone says..after activation is done … no more need for APP. NOT TRUE". In this particular instance it was in the context of the app not needing to be kept on someone else's iPhone after it was used for activation of the other iPhone.

Re: Phone setup for an iPhone 6 - doesn't have IOS Software update and can't upload the Public Mobil

Grinch — Thu, 09 Nov 2023 02:32:15 GMT

Give me a break. Look at my post. So the iPhone 6 owner is then SOL for any viewing or transactions in My Account.

Re: Phone setup for an iPhone 6 - doesn't have IOS Software update and can't upload the Public Mobil

softech — Thu, 09 Nov 2023 02:33:40 GMT

@Grinch many IPad users have no trouble accessing My Account on browser

Other than Safari, you tried Chrome?

Re: Phone setup for an iPhone 6 - doesn't have IOS Software update and can't upload the Public Mobil

Phil_Adelphus — Thu, 09 Nov 2023 02:33:35 GMT

@Grinch The OP stated in the first post that he has a desktop computer. You're saying you can't use My Account in Safari on your iPad?