topic New number not working in Get Support

New number not working

Clint4 — Thu, 09 Nov 2023 01:11:06 GMT

The new number I just received is want me to verify but will not receive the verification code when texted.

Re: New number not working

HALIMACS — Thu, 09 Nov 2023 02:04:01 GMT

Try tapping "Didn't get the code?" and you should be presented with an option to receive the code to the e-mail address you registered with.

Failing that, reach out to the Customer Support Agents:

To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: New number not working

softech — Thu, 09 Nov 2023 02:08:04 GMT

HI @Clint4

if the message asked you to verify your phone, I doubt you can get pass it via email, please open ticket with PM support for help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there