topic Re: 34.00 dollar plan mix up in Get Support

34.00 dollar plan mix up

Kikiski — Wed, 08 Nov 2023 22:50:48 GMT

Can anyone shed some light on why after ordering a plan change to the 34 dollar 20GB plan with Canada wide calling , the information on my account says Quebec wide calling ? I am in Nova Scotia ,not Quebec and the plan clearly said ,Canada wide calling ! Please help me address this before the plan changes in a couple weeks !

Re: 34.00 dollar plan mix up

computergeek541 — Wed, 08 Nov 2023 22:53:16 GMT

@Kikiski wrote:
Can anyone shed some light on why after ordering a plan change to the 34 dollar 20GB plan with Canada wide calling , the information on my account says Quebec wide calling ? I am in Nova Scotia ,not Quebec and the plan clearly said ,Canada wide calling ! Please help me address this before the plan changes in a couple weeks !

The plan includes Canada-wide calling as confirmed by J_PM earlier in the day.

Re: 34.00 dollar plan mix up

TheSterlinger — Wed, 08 Nov 2023 22:54:04 GMT

Not sure how that could happen, you can try contacting a CS agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 34.00 dollar plan mix up

Kikiski — Wed, 08 Nov 2023 22:55:26 GMT

So do I just ignore the info on my account that says it’s Quebec wide calling and not Canada wide and assume it will allow me to call anywhere in Canada ?

Re: 34.00 dollar plan mix up

wetcoaster — Wed, 08 Nov 2023 22:58:20 GMT

https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-change/m-p/1081325/highlight/true#M755157

This is the official statement I've seen, the $34 plan is Canada wide. Just more confusing language in the offer description.

ETA - Sorry, there were no replies when I started my answer. 🙄

Re: 34.00 dollar plan mix up

wetcoaster — Wed, 08 Nov 2023 23:00:44 GMT

@Kikiski wrote:
So do I just ignore the info on my account that says it’s Quebec wide calling and not Canada wide and assume it will allow me to call anywhere in Canada ?

Yes.

There are no overages here - if it's not included in your plan it will not connect.

Re: 34.00 dollar plan mix up

Kikiski — Wed, 08 Nov 2023 23:03:50 GMT

Thanks for the link my friend, I just sent a message to them !